Med 3 sick notes

neenaw_4

krisskross wrote:

This is so rude as well as unnecessary. There are several people who work in various Government departments who give valuable advice on these forums. Would suggest that when you are fit for work you get a job in a job centre and find out what the general public are often like to deal with.

hi there, thanks for your input.

it would be great if you could let me know where to find these people that are more helpful than uneducated monkeys. in my experience that's all they have been.

me: hi i'd like to apply for the incapacity benefit for young people who haven't paid enough national insurance contributions
them: incapacity benefit is a contributory benefit...
me: yeah but there are rules for young people who have been ill in early life so it's non-contributory for them..
them: *blank stare*
me: have you heard of that?
them: not personally, no...

when it's not total lack of knowledge it's patronising for example, on the phone "you'll probably not understand this but..."

you just have to read this forum to see the number of incidents that have arisen due to job centre staff not doing their job properly. this mightn't be so bad if they weren't dealing with people who are ill and causing unnecessary stress.

that's brilliant if there are job centre staff on here giving advice. it's just a shame it's such a minority.

edit: i forgot to add that i've worked with the public before - in a post office mainly dealing out benefits in a rough area where the majority of people have been on benefits all their life. so i know what it's like to work with the public and know how difficult they can be but i knew my job - that's the difference. when asked something i didn't act like i didn't care less and sigh and roll my eyes, which is the type of reactions i have received from job centre staff. and certainly, if i made a mistake, lost a form, gave wrong information or was simply doing my job poorly i wouldn't blame it on how difficult the public are, which is what you seem to be implying.

krisskross

neenaw wrote:

hi there, thanks for your input.

it would be great if you could let me know where to find these people that are more helpful than uneducated monkeys. in my experience that's all they have been.

It could be that you do not disguise your obvious contempt for the Job Centre staff. This may well influence their response to you.

healy

People come here with problems so you only hear the negative side of things most of the time. The people who receive a good service are not so likely to come on here and say so.

neenaw_4

krisskross wrote:

It could be that you do not disguise your obvious contempt for the Job Centre staff. This may well influence their response to you.

of course. it's my fault they can't do their job. great suggestion. :T

i've never spoken to any of the staff with contempt, but even if I did it should not affect their ability to do their job professionally.

when i first spoke to a member of staff (it's that bit I posted asking to apply for incapacity) he was not only uneducated but had no desire to help. he didn't know answers to my questions and didn't try to find out. it was when i asked him to find out info for me that he rolled his eyes and sighed and waddled to a phone. i was extremely worried at this stage about finances and he actually had me in tears with his attitude towards me. but yeah, i know, my fault.

hjb123

Hi,

Speak to your doctor and ask for a duplicate certificate - explain the situation and they should be able to issue a duplicate and tell you how long was actually written on it. I once had to do this as the original got lost at the jobcentre, my doctor wrote duplicate right across the middle of it for me too!

neenaw_4

hi, thanks, i've made an appointment with my doctor for friday so i'll ask him about the last one and either get a duplicate or a new one. thanks.