Ikea - Praise!

Kez1983

I know Ikea is one of those places that people love or hate, but they have really impressed me today!

I inherited (stole!) an Ikea bed from my brother that he was no longer using. It had been taken apart a few months ago and when I came to put it together I discovered some bolts and bits missing!

I went to Ikea Leeds today on the off chance to ask if they had spares and they checked but didnt have the parts I needed. But they have taken my name and address and are apparently going to order them and send them to me - for free!!!

Thanks Ikea! :beer:

snapping_crocodile

I've got a corner sofa and the plastic rod that fits to the underneath to hold the 2 sections together has snapped off due to my OH flopping down on the sofa constantly!!! May have to ask if they have another bit whne we are in there next!! Well done IKEA :j

Kez1983

Just go to customer services/returns area and they should help!

ScarletBea

If it doesn't work (meaning you wait and nothing ever arrives) then call the customer helpline and ask them. Then it will work in just a few days!
That's what happened to me, hehe, exactly with the Leeds store too.

x-Princess-Vikki-x

Hi, they did this for me too

Our drawer runners broke so asked if we could buy another set and they said they could order them for us!
So they sent them all the way from Sweden for free!

Very impressed

brinky_2

If you have an ikea kitchem it might be worthwhile reading this thread

https://forums.moneysavingexpert.com/discussion/comment/33407293#Comment_33407293