HOMESERVE left 84yo widow without heating/hot water during winter

Weirdlittleman

In all honesty I think you are asking for stuff your not entitled too.

s1lv3rdal5

#12 Weirdlittleman

There is only one question,,, entitlement doesn't come into it.

The question was;
Does anyone know of an insurance company that covers Home, Contents & Emergency Cover, and DOES NOT USE HOMESERVE ?

dunstonh

I suspect that most people dont package the two things together but arrange them standalone.

s1lv3rdal5

In another post, the writer was advised by their solicitor to buy both insurances together, otherwise each insurance Co claims it is the others responsibility.

And the Domestic emergency cover is an add on to building insurance, just like new for old is an add on for contents Ins

Either way, it is not how to treat customers, especially when they are elderly and need heating & hot water in winter.

Maybe homeserve haven't heard of Hypothermia !

dunstonh

In another post, the writer was advised by their solicitor to buy both insurances together, otherwise each insurance Co claims it is the others responsibility.

A solicitor is not authorised to give such advice. They were probably just merely stating an opinion. Seeing as there is very little overlap, I cant see how that opinion is valid. Buildings and contents certainly worth putting together but not emergency/servicing cover.

And the Domestic emergency cover is an add on to building insurance, just like new for old is an add on for contents Ins

But is it a budget add on, standard or comprehensive plan? Go take a look at the homeserve site and you will see plans of many different levels. What level of cover did the "combined" policy have?