Do I have to wait for 30 days for a refund for my car insurance?

al25

Just recieved the following email-

Dear Mr. *****,,

Thank you for your email.

I am sorry about the delay with regard to your refund. This is due to an internal audit that has resulted in the delay. I have forwarded your details as urgent to our payments department who shall be issuing you with a refund shortly.

Yours sincerely,

--
*******
Help Desk

lisyloo

ecar (ebaike and evan) are online only policies.
This works well 99% of the time, but when you do need to call them it's a real nightmare.

I will be changing to a better insurer next year, even if it's more expensive.