infloor.co.uk

atb

We are being refused to return flooring to the above retailer. We are quite happy to receive a credit voucher or store credit but they are refusing point blank.

We purchased 15 packs of the flooring 2 weeks ago but after getting our measurements wrong, be were left with 3 spare unopened packs of wood.

Having contacted the store, I was advised that because the flooring was "ordered especially" they would not be able to accept it back "under no circumstances"

To confuse us further, it states on the bottom of the packs of flooring that any pack of flooring returned to retailer would be subject to a 40% handling charge!! (we collected it in a van and we would return it in a van - what are they actually handling?)

Is this not covered under the sales of goods act?? or do I have any grounds for getting a refund, credit voucher for store?

Any advice appreciated!!

4743hudsonj

No you dont, SOGA only allows remedies for faulty goods not faulty measurements.

You have no rights to return them at all so if they have said no then you will have to keep it as spare. May come in handy if you get a nice big scratch just as soon as they discontinue the line.

atb

4743hudsonj wrote: »

No you dont, SOGA only allows remedies for faulty goods not faulty measurements.

You have no rights to return them at all so if they have said no then you will have to keep it as spare. May come in handy if you get a nice big scratch just as soon as they discontinue the line.

So what if I buy a shirt and it's the wrong size?? I have a right to return that.

I don't understand why this is so different??

4743hudsonj

atb wrote: »

So what if I buy a shirt and it's the wrong size?? I have a right to return that.

I don't understand why this is so different??

No you dont, if you buy the wrong sized shirt its your own fault for not trying it one. The only instance soga would cover you for this is if the goods were not as described so you were sold a 32" chest top yet it was only 30" and didnt fit.

Most stores exchange or whatever out of good will but they are under no obligation to do so and can tell you to jog on.

http://www.consumerdirect.gov.uk/after_you_buy/know-your-rights/clothes/
Read that

maginot

It works exactly the same as returning a shirt that is the wrong size. That is not covered under the SOGA, often retailers allow a refund/substitute/credit note as they are able to resell it, but you don't have any statutory right to it as that is only if it is faulty! You are confusing some stores who offer extra goodwill to retain custom.

atb

maginot wrote: »

It works exactly the same as returning a shirt that is the wrong size.

So I should get a refund or store credit then?

4743hudsonj

atb wrote: »

So I should get a refund or store credit then?

No did you not read either of our posts, you shouldnt get anything as it was your error and you have no legal rights. read our posts again and then read the link i supplied and all should become clear at last

atb

4743hudsonj wrote: »

No did you not read either of our posts, you shouldnt get anything as it was your error and you have no legal rights. read our posts again and then read the link i supplied and all should become clear at last

Very confusing when I post:

atb wrote: »

So what if I buy a shirt and it's the wrong size?? I have a right to return that.

I don't understand why this is so different??

And then the follow up is:

maginot wrote: »

It works exactly the same as returning a shirt that is the wrong size.

I was highlighting the fact that if I make an error in buying a shirt, chances are I will receive a store credit.
I pointed out that I made an error with the flooring and suggested if it was not the same principle.......It was confirmed it was

Thanks for the help, but suggest that YOU read posts before suggesting others do not.

4743hudsonj

No you seem to be confusing good faith of some clothing store to refund with your legal rights, if you continue to read the other posters message they go on to say its the same way in the fact that it is NOT covered by SOGA so once again, read my first post and the link to consumer direct before you get confused again.

Now, some stores do like to give good will exchanges but it varies wildely around stores and even depends on who serves you in some companies with no written policy so there is no real reason to it.

Meepster

Let's try and simplify this for you atb...

If it is faulty/not as described, you are legally entitled to a refund (or repair/exchange)

If there is nothing wrong with it and you simply don't want it any more, you are entitled to NOTHING.

It doesn't matter what other companies poliicies are, with regards to goodwill gestures. You bought too much, they don't want to take them back and you have no legal right to take them back...

maginot

I'm sorry if you were confused by my post. I was trying to say it is the same because if you buy a wrong size shirt that is your fault and the store you bought it from can act in the same way as the flooring company. You have no right to a credit note/refund etc.

However some stores do give you this only down to goodwill and the fact they don't lose too much as it can be resold. In your case they mention that the flooring was specially made for you and it would be more difficult to resell. Therefore why should they make a loss because of your mistake.

SOGA protects you if the goods were not as described or faulty not if you order too many or wrong sizes.