BT signing customers up for unlimited plan without their consent?

RHemmings

Have there been any cases of BT signing up existing customers for additional services such as their Unlimited Anytime plan without the customer's consent?

moyper

Yes. My husband was foolish enough to engage in an extremely brief polite conversation with a canvasser which resulted in a Plan being sent to us which we had not requested or agreed to. To my mind this is deliberate sharp practice. Noelle Ralph from BT customer services subsequently said she wd cancel the contract & also remove our home number from intrusive and unwanted sales' bombardments. NEITHER of which has been done! And we have just received an (unsigned) notification of an intended increase in our DD to cover our "choosing" the Unlimited Anytime Plan.
MY question now is: does anyone ever bill these companies for excessive time wasted and spent in a multiplicity of letter-writing!

BT_company_representative

Hi Moyper,

If you drop an email to the email address found in my profile, I will take a look at this for you. Please could you include your BT account details along with a link to this thread?

Cheers

Paddy

Buzby

I have to say, providing a canvasser with personal details (whether phone number or bank account details) is usually a recipe for disaster.

As for billing them, no you have to have their agreement in advance of such charges. In the case of erroneous DCA pursuit, they get one letter giving them the facts, and a 14 day notice period in advance of me charging £12.50 for all subsequent letters, replying to theirs. Once it gets to £50, I raise a small claims action against them. So far with a 100$ success rate.

Janetell

Hi Moyper

I keep getting these phone calls from BT wanting me to agree to sign up to a new call plan. It's not easy to get off the phone from them and they're not clear about what it is they're offering.

I was a bit annoyed when I was offered their 'Privacy Plan' as part of the package. I said I was already registered with the TPS and it's free, anyway. He said 'Oh, yes, it is free,' and then went on to say something about it being constantly updated.

As far as I am aware, once you sign up to TPS, there is no need to 'constantly update' your details.

I'm not pleased with their practice at all!:eek:

RHemmings

For us this nightmare is still continuing. After being told that the problem had been solved, this month there's a £94 "Cancellation charge" on our bill.

In my opinion, this is a complete scam. They've had ages to fix the problem, and haven't. I believe that BT are deliberately causing these problems then failing to deal with them in the hope that some people will just give up and give them the money.

And I notice that the "BT Customer Representative" on this thread didn't ask me to contact them with my details so that it could be fixed.

RHemmings

EDIT: What happened? There was a post claiming that the BT representative had offered to sort my problem. I reply to it, and by the time I've replied it's gone.

In any case, the disappeared post said (paraphrased)

What does this mean then?

If you drop an email to the email address found in my profile, I will take a look at this for you. Please could you include your BT account details along with a link to this thread?

(still edit) And my response was:

Have a look at what the "BT Customer Representative" wrote.

Hi Moyper,

If you drop an email to the email address found in my profile, I will take a look at this for you. Please could you include your BT account details along with a link to this thread?

Cheers

Paddy

I am not Moyper. Moyper joined the thread due to having the same problem as me. The "BT Customer Representative" specifically offered to look into Moyper's problem, but not mine.

Heinz

My mistake. I thought BTCR had replied to you but, reading again, I noticed I was wrong (and so deleted my post).

However, there's nothing to stop you following the advice in BTCR's post.

EDIT. Personally, I'd prefer it if BTCR dealt with matters (excluding personal details of course) on the forum - but that never happens.

Hence, we see the problems, but rarely the 'solution' or assistance which is offered.

RHemmings

Thanks for clearing that up, I knew I'd seen the post, but when I finished mine, gone!

I've been reading through some other BT threads. In particular the couple who were charged £332 for damage to their line. It doesn't exactly fill me with hope for a good resolution. Have the "BT Customer Representatives" on this forum ever fixed anyone's problem?

BT_company_representative

Hi RHemmings,

I am sorry to hear that those cancelation charges were raised against your account. I can take a look at this for you if you like! Please could you email your BT account details, along with a link to this thread, to the email address found in my profile?

Thanks

Paddy,

cb1979

I started a 12 month opt 2 BB contract last november
On the 26/5 on turned on my PC and my BT netprotect showed a message that my subscription had expired,as it comes free with opt 2.
I then checked my email and there was one from BT recieved on the 25/5 saying sorry you are leaving us
I phoned BT and unfortunatly got through to India,who informed me i was on a PAYG Dial up contract,i said i had been on BT BB since 2002 and they said not according to our records
It then turns out they had found a very old email address of mine from 2001 when i was on dial up and they decided the would start a new BB service for me
They looked into this and said somehow there had been a mistake made and not to worry as they would sort it out
I then recieved a welcome to BT letter as a new customer with more expensive prices,so i phoned them as was told not to worry and ignore it
I recieved a Bill in which i have been charged £25 for canceling my BT service
At no time had i contacted BT to leave them or been contacted by BT offering another service.
I am now fed up with dealing with the Muppets BT employ and have written a letter to BT trying to sort this mess out as phoning India is like banging you head against the wall