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Unfair Charges At A&L - still no response!

I wrote to A and L at the end of May reclaiming £170 a bank charges. I got a letter confirming they received the letter, and then another a month later apologising for the delay in processing my request. Since then I've heard nothing, and it's now three months since my letter. Are they trying to ignore me? Anyone else had a delay in a decision by A&L?

Comments

  • KTF
    KTF Posts: 4,855 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Have you chased them for a reply?
  • The_Boss
    The_Boss Posts: 5,879 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Charge them a late payment fee
  • Write to them again threatening to go to court over it and ask for interest on the sum charged at 8%. They should reply...
    If you don't like what I say slap me around with a large trout and PM me to tell me why.

    If you do like it please hit the thanks button.
  • yes you need to make sure you are keeping them on their toes!
    give them 7-14 days to reply if they dont reply within that time then go a head with the warnings and finally court action.
    Go to consumer action group for more information

    Best wishes
    Abbey Loan £6,000
    Tesco loan £3,000
    Tesco points --- £100 worth £400 in deals for holiday! :j :T
    "It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change." (Charles Darwin)
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