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how long is my sky+HD box guaranteed for?

Seems to be an intermittent fault and the box is 15months old
so how long is it guaranteed for?
anyone?
arthur
BREXIT OOPS

Comments

  • spike7451
    spike7451 Posts: 6,944 Forumite
    You get a standard 12month warrenty from Sky where any repairs are free,after that it's a £69 call out charge unless you have a protection plan.
  • McKneff
    McKneff Posts: 38,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    If you talk nicely to the Sky people, under the circumstances you could get a free call out.
    I have done this twice.
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
  • arthurx1234
    arthurx1234 Posts: 421 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Details of fault
    can anyone help?

    Our television is 2 weeks old our sky+ hd box is just over 1 year old. About twice per day the picture and sound go of and we get a messageon screen saying no "no signal" this happens for about 15 seconds. The colour on the screen when this occurs is grey"snow" Is there a way of checking the sky box?? As i doubt it ie the tv and i have checked that all connections are tight I look forward to your help
    BREXIT OOPS
  • kindofagilr
    kindofagilr Posts: 6,825 Forumite
    Part of the Furniture 1,000 Posts
    Arthur that happens to me, we have to turn the tv over to the dvd channel then back to the sky channel and its back on?
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  • Hammyman
    Hammyman Posts: 9,913 Forumite
    Details of fault
    can anyone help?

    Our television is 2 weeks old our sky+ hd box is just over 1 year old. About twice per day the picture and sound go of and we get a messageon screen saying no "no signal" this happens for about 15 seconds. The colour on the screen when this occurs is grey"snow" Is there a way of checking the sky box?? As i doubt it ie the tv and i have checked that all connections are tight I look forward to your help

    That'll be the HDMI handshaking going out of sync if you've connected the HD box to the TV with a HDMI cable. It is most likely a fault in the TV, not the Sky box.
  • spike7451
    spike7451 Posts: 6,944 Forumite
    Hammyman wrote: »
    That'll be the HDMI handshaking going out of sync if you've connected the HD box to the TV with a HDMI cable. It is most likely a fault in the TV, not the Sky box.

    Yup,if you were to get a 'no signal' message on the Sky,it'd be a EPG style banner on a blue screen with the message 'No satallite signal is being recieved.'
  • arthurx1234
    arthurx1234 Posts: 421 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    So if it is the tv/hdmi connection at fault a replacement tv??
    BREXIT OOPS
  • spike7451
    spike7451 Posts: 6,944 Forumite
    Could be just the cable that's dodgy.
This discussion has been closed.
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