We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Advice on overpriced mattress please
siden
Posts: 2 Newbie
This is my first post in a long time, please let me know if I get something wrong.
We spent ages trawling the bed shops and trying mattresses, and yesterday found a small furniture makers who make beds and also supply mattresses.
We really liked the bed and mattress and ordered there and then.
The mattress was on sale (I think permanently), and seemed a good price based on other mattresses we'd seen elsewhere. We paid in full on the MasterCard, the mattress is due in two weeks and the bed is due in four weeks as it's hand made from scratch.
Today I was looking at their Web site and found the mattress is £55 cheaper than what we paid, so I looked elsewhere and found it £111 cheaper with free next day delivery on another Web site, and £51 cheaper at another local shop.
(I know I should have done these checks before ordering)
I think my best bet is to call the sales guy and discuss it, but I'm hoping for advice on how to go about the discussions and what points to raise. My main problem is that we really like the bed and don't really want to cancel it or upset them and have corners cut as it's built (consciously or subconsciously). It's a small firm with maybe 3-4 employees, and we much preferred the idea of buying from them rather than one of the main stream shops.
Do I have the right to cancel? I was there in person, so not distance selling.
Another option is to ignore it and then claim on my credit card's price promise which only covers shops within 30 miles, so would get £51 back, but I've never done that before and would assume that they make it as difficult as possible to claim.
All advice welcome. Thanks, Simon.
We spent ages trawling the bed shops and trying mattresses, and yesterday found a small furniture makers who make beds and also supply mattresses.
We really liked the bed and mattress and ordered there and then.
The mattress was on sale (I think permanently), and seemed a good price based on other mattresses we'd seen elsewhere. We paid in full on the MasterCard, the mattress is due in two weeks and the bed is due in four weeks as it's hand made from scratch.
Today I was looking at their Web site and found the mattress is £55 cheaper than what we paid, so I looked elsewhere and found it £111 cheaper with free next day delivery on another Web site, and £51 cheaper at another local shop.
(I know I should have done these checks before ordering)
I think my best bet is to call the sales guy and discuss it, but I'm hoping for advice on how to go about the discussions and what points to raise. My main problem is that we really like the bed and don't really want to cancel it or upset them and have corners cut as it's built (consciously or subconsciously). It's a small firm with maybe 3-4 employees, and we much preferred the idea of buying from them rather than one of the main stream shops.
Do I have the right to cancel? I was there in person, so not distance selling.
Another option is to ignore it and then claim on my credit card's price promise which only covers shops within 30 miles, so would get £51 back, but I've never done that before and would assume that they make it as difficult as possible to claim.
All advice welcome. Thanks, Simon.
0
Comments
-
You can ask (nicely) but you do not have the right to cancel.
As to the price promise on your credit card you need to check the terms and conditions"The whole problem with the world is that fools and fanatics are always so certain of themselves, but wiser people so full of doubts."
Bertrand Russell. British author, mathematician, & philosopher (1872 - 1970)0 -
Once you pay, stop looking, it never ends well.Back by no demand whatsoever.0
-
You don't have the right to cancel. Bear in mind that the small shop you ordered from will have paid more for the mattress than a big retailer who buys in bulk, and an online only outfit has lower running costs, so both can charge less. You could try mentioning the fact they have it for £55 less on their own website but this has been done to death and the answer is that they are allowed to have two different prices (one for store and one for online) if they want to.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.2K Spending & Discounts
- 247K Work, Benefits & Business
- 603.6K Mortgages, Homes & Bills
- 178.3K Life & Family
- 261.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards