£1000 Bill

Former_E.ON_Company_Representative:_Malc

Hi lauraloo

I'm really sorry we have not billed you correctly for two years. There are a few things I would suggest which may help.

Firstly, ask for a complaint to be raised. This will result in all follow up being suspended whilst the circumstances of your case are investigated. Escalate through our complaints process if necessary.

As others have already mentioned, ask if the Billing Code applies. From what you have posted, I would certainly say you could have a case.

If the Billing Code does apply, then we will only back bill you for 12 months from the date the account was corrected.

Also, ask for your account to be re-billed from the start in sequence using all the actual meter readings we have.

This will make sure you are being charged at the prices relevant when the electricity was actually used. There is no way you should be paying for electricity used two years ago at today's prices.

Once the account has been put right, ask for a payment arrangement to spread any outstanding balance over a manageable period.

Finally, if you are unhappy with the resolution proposed you can refer your case to the Ombudsman after 56 days.

Again, I'm sorry we haven't billed you correctly for such a long time but hope you find these comments useful. Give me a shout if you need any more info as will be happy to help.

Malc

dogshome

Hi lauraloo 1 - Malc of E.on has given a very fair post and whilst it isn't a promise, he has intimated that you could benifit on the back-billing rule that broadly states if a supplier doesn't bill you for over a year, they can only bill you for the last 12 months.

However it may not be in your best interests to follow this route as the back-billing rule will only apply to your ECO 7 meter's low cost Night readings, but the power you have used in the Day will go up considerably more, (up to 50%), than the standard tariff you have been on - hence the £1000 adjustment bill.

WRITE TO THEM
As E.on have admitted that they knew about this error when you first registered as a customer, it would be better to take the line that you accepted the contract and tariff they offered to you as new customer and that as a new customer you could not distiguish between meter types and were totally reliant on them.

You will accept a change of contract terms from the date you were first advised of their error and will accept ECO 7 Day & Night rate billing from that date.
However you do not accept that they have the right tear up the original contract and retrospectively replace it with another with different terms, from the day you opened your account.

Doubtless E.on will argue this, but basic contract law is on your side
All the best

Cardew

dogshome wrote: »

Hi lauraloo 1 - Malc of E.on has given a very fair post and whilst it isn't a promise, he has intimated that you could benifit on the back-billing rule that broadly states if a supplier doesn't bill you for over a year, they can only bill you for the last 12 months.

I would be wary of suggesting to the OP that the 12 month back-billing rule could apply.

My understanding is that the 12 month back-billing rule applies only where no bill has be raised, not an incorrect bill as applies in this situation.

I can see nothing in the OP's posts to indicate that they have not been getting bills, just that the night rate had not been billed and the incorrect day rate applied.

It is also not clear to be if the £1041 is only for the night rate used and not billed, or for the night rate consumption and an adjustment in the day rate.

Obviously the OP has a case for some reduction in the amount outstanding, notwithstanding that they haven't been checking their account themselves.

Premier_2

The other thing I would say is you asked for a single rate supply because in your own words the dual rate meant that your " electricity is really expensive during the day but cheap at night"

In reality it's probably only about 5-10% more during the daytime, but a whopping 50%+ saving at night, but I suggest you check for yourself.

Eitherway, do the calculation of what you owe using both tariffs and see which is cheaper for you. If a single rate is the cheapest, demand that the bill is calculated on that basis .Eon have previously stated they can supply a single rate tariff even if you have a dual rate meter ... and it was a single rate tariff you originally thought you were on and confirned by Eon.

If however E7 works out cheaper, then don't confuse matters over the change in tariff and accept the E7 tariff.

Just concentrate on paying the missing night rate consumption (and any small premium on the day rates)
The fact the official meter reader failed to correctly take note of both registers (together with the admission they knew the error 3 years ago) does indeed sound as though you can probably get any error restricted to the previous 12 months under the back billing rule.

Former_E.ON_Company_Representative:_Malc

Hi all

Can I just clarify a couple of points which have come up in this thread.

Without seeing a customer's account, it is impossible for me to confirm whether or not the Billing Code will apply. There are just too many variables involved. This is why each application under the Billing Code is looked at and judged individually.

However, from the info the OP has provided, I would certainly ask the question.

Cardew, Billing Code might still apply even though a bill has been provided if we are at fault for issuing inaccurate charges. Again, depends on the circumstances.

Dogshome and Premier make good points about checking the difference between the single rate and Economy 7 tariffs. The OP should definitely ask for the account to be re-billed on whichever arrangement works out cheaper.

I suspect this will be the Economy 7 as the property is all electric with storage heaters. However, always best to check.

Lauraloo, give me a shout if you need any help with this as will be happy to assist.

Malc

Former_E.ON_Company_Representative:_Malc

hellow wrote: »

Hi,

We have had a problem with EoN too trying to ask for money back because their meter readers were billing the rates the wrong way round.

They see to be making a lot of mistakes like this i am waiting to see what the damage of their mistake is like and i ll report back but i am aiming to collect a load of people and go to watchdog as this whole thing seems very fishy.

Appareantly other people in our flat have also had calls from EoN quoting the same thing.

Hi hellow

My colleague, Brian, has responded to you about this issue on another thread as per the link below.

https://forums.moneysavingexpert.com/discussion/2446915

Brian has asked me to let you know his offer of help (post 18) in this matter still stands.

Just drop an email to the address in his Profile if you would like to take up this offer.

Malc