Double glazing - rubber seal issue

OneTime

Hi,

just got my windows fitted about 3 months ago, in the UK, by a reputable company who are network veka verified.

I've called them due to a problem I've seen and are coming tomorrow, just wanted opinions first please.

Proplem is, there is a rubber seal that runs between the panes the frame/veneer, creating a seal. On one window and one side, the seal appears to have fallen into the window, so there is a gap. I can actually slide a piece of paper quite deep in this gap.

So hopefully tomorrow they're going to tell me they can easily sort this. Anyone have any experience of this and know what I'm looking at/how much of a problem it is?

Thanks,

gubar

missile

I am not sure I understand what your problem is, a photo would help.

IMHO, there should be no gaps and I would demand the window be repaired / replaced.

ormus

the rubber seal has come out of the capping strip. thats all.
it just slides into a groove. easy enough to reinstall with a bit of lubrication.

OneTime

Thanks for the replies, sounds like it is nothing to serious, which is what I'd hoped,

cheers fellas

sashman

Known as a frame gasket, shouldnt come out but normally superglued into a slot in the sash frame ettc. Network VEKA are a good brand and will honour their guarantees.

dont worry, I am confident they'll get it fixed for you in no time

sashman