Toolbar problems

megan050903

Hoping somebody can help.

Whilst my OH was using my laptop yesterday, a warning come up saying laptop was infected and recommended that software was installed to protect it. Not sure what website it was but since then a toolbar has been installed called 'protection bar' from https://www.protectionbar.com. This hasn't been installed by us and I cannot get rid of it.

Has anybody got any suggestions.

Thanks

Browntoa

yes, this is a false indication of an infection, they are trying to get you to buy the software to "cure" it

take a read of this and follow the steps about downloading the software part while I look up this precise infection

http://forums.moneysavingexpert.com/showthread.html?t=133269

Browntoa

right found it here

http://www.internetinspiration.co.uk/roguefix.htm

Download Roguefix.bat from HERE and save it to your desktop. (Windows XP only)
This tool is regularly updated, current version 1.53 (updated 23rd August 06)

Some users are reporting seeing a text page as opposed to the download box when using this link, if this happens to you, click your browsers back button and try again.

Removal procedure

a) Set Windows to 'Show hidden files and folders How to.

b) Restart your PC in Safe Mode How to.

c) Double click on the roguefix.bat icon on your desktop and allow the tool to run. Follow the onscreen prompts, you will be given the option of resetting your Desktop background and your Homepage back to the Windows default settings.

Browntoa

while in safe mode follow the steps in the first thread I posted for you

so before booting into safemode download Ewido, Ad-aware, Spybot and ccleaner as it tells you in the first part of the thread and then run them AFTER running Roguefix.

Pleas do not follow instructions from anyone else apart from me, Pchelpman or Alfonso from this point

megan050903

Right done that (suprised myself there!!!) and the toolbar has now gone. Do I need to go back into hidden files and put that back to how it was?

Browntoa

yes, turn back on hidden folders

you still need to run

http://forums.moneysavingexpert.com/....html?t=133269


as that infection opens a door to other infections that it installs on your Pc compromising the security on the Laptop, it's most important that you do this as soon as possible !

megan050903

Browntoa - just wanted to say thanks for all your help. All sorted out now, I didn't feel confident that what I had done was correct so took laptop to work and the IT guys found 75 spyware on it!!.

Now fully protected.

Thanks again your help was appreciated

Browntoa

no problem , that 2nd thread on I posted on here was what we were looking for, but it's sorted now either way !!