TV RIP ater 14 months

Zandoni

moonrakerz wrote: »

I suggest that you read The Sale of Goods Act ! The retailer's responsibility actually lasts for 6 months, most retailers give 12 months. After that you have the right to claim damages if you can prove certain things.
SoGA DOES NOT specify that a product should last for any specific time.

I think you have been made a very reasonable offer, if you think you can do better, then you will have to get an "engineer" to prove that the TV suffered from an inherent defect or manufacturing defect and then take legal action to support this.

http://www.bis.gov.uk/files/file25486.pdf

If you read my original post I did get an engineer, he said that a small part failed and because the circuitry wasn't protected it caused major damage to the screen.

Surprised that so many people on here are happy to accept such bad products, whatever happened to people standing up for their rights. No wonder companies can get away with so much.

Blacksheep1979

Zandoni wrote: »

Surprised that so many people on here are happy to accept such bad products,

I'm not - that's why I do my research and don't buy rubbish from the likes of LG.

Zandoni wrote: »

whatever happened to people standing up for their rights. No wonder companies can get away with so much.

so you think you should have a TV for effectively free for 14 months or do you think you should pay for that period?

Zandoni

Blacksheep1979 wrote: »

so you think you should have a TV for effectively free for 14 months or do you think you should pay for that period?

I don't think I should pay for that period, it is not acceptable that a TV should fail in such a big way so soon after manufacture.

Lets hope your super TV doesn't go the same way.

somethingcorporate

But you've had the benefit for 14 months so yes you should pay for it. Whether you think so or not consumer legislation (SOGA) says you should.

Mankysteve

moonrakerz wrote: »

I suggest that you read The Sale of Goods Act ! The retailer's responsibility actually lasts for 6 months, most retailers give 12 months.For the first 6 months it down to the retailer to prove that the fault is inherent with the item after that its down to the consumer to get a engineers report.

After that you have the right to claim damages if you can prove certain things.
SoGA DOES NOT specify that a product should last for any specific time.
IT does state teh item must last a reasonable time with 6 years as the legal route cut off. Common example is you cant expect a garden cain to last a year but you can expect a Tv to last over 6years.

I think you have been made a very reasonable offer, if you think you can do better, then you will have to get an "engineer" to prove that the TV suffered from an inherent defect or manufacturing defect and then take legal action to support this.

If you read the OP original post you'll find they did get a engineers report. It does say that in the case of refund, your entailed to a refund of the portion original purchase price dependant on how long you've had and how long an item is reasonable expected to last.

http://www.bis.gov.uk/files/file25486.pdf

See my comments in red

Zandoni

somethingcorporate wrote: »

But you've had the benefit for 14 months so yes you should pay for it. Whether you think so or not consumer legislation (SOGA) says you should.

I probaly will have to pay for that period, still don't think it's right though.

Of course I would accept a fairer offer.

somethingcorporate

Zandoni wrote: »

I probaly will have to pay for that period, still don't think it's right though.

Of course I would accept a fairer offer.

I think they are being stingy with their offer but you're probably not entitled to much more than an extra £50-£100. Keep pestering them and escalating. Eventually I am sure they'll cave just to get you to go away.

Zandoni

somethingcorporate wrote: »

I think they are being stingy with their offer but you're probably not entitled to much more than an extra £50-£100. Keep pestering them and escalating. Eventually I am sure they'll cave just to get you to go away.

That's my plan

KillerWatt

Zandoni wrote: »

My TV was a 1080P and the cheapest equivalent in Curry's is this one at £549.00.

http://www.currys.co.uk/gbuk/lg-42ld450-42-full-hd-lcd-tv-04877700-pdt.html

DSG are always OTT on their prices, better spec than what you have now is cheaper at the likes of Richer Sounds by a marked amount.

Zandoni

KillerWatt wrote: »

DSG are always OTT on their prices, better spec than what you have now is cheaper at the likes of Richer Sounds by a marked amount.

I know they are, problem is whatever I get from them will be in vouchers.