Seller increases delivery charge after auction ends

mandymack

Thanks everyone for your replies, I have decided not to deal with this company any more and get my money back.
They posted more of the same item last night and still had not changed the details of their delivery costs, (so much for it being a genuine mistake as some of your suggested), so even if it costs me more in the long run I will get my chair elsewhere as I don't want to give this bunch of cowboys my hard earned cash.

Contains_Mild_Peril

Quite right. They should have ammended their ad as soon as they were made aware of the problem.

Torby

The seller deserves all they get....just take a look at the number of sellers who think Northern Ireland is not part of the United Kingdom....if they have gone to the bother of specifying locations they will and will not deliver to....get it right and don't try and slap on "courier charges " afterwards....if you want to do it yourself(as the buyer)...you can go online to the parcelforce website, book a delivery (uplift from your sellers address within a perfectly reasonable time frame...normally that morning or afternoon) and get it delivered to you 48 hrs later (or whatever service you choose) Parcelforce usually averages out about £1 a kilo...so for 25Klos payment would be approx £25....simple....the costs don't normally get higher with location, they just say allow an extra day for delivery. So I say "stuff you" to these "professional" sellers who can't get their act together!....rant over!...

Torby

Contains_Mild_Peril wrote:

Since the mistake in this case was the courier's and not the seller's, I would let the seller off the hook and ask for a mutual agreement not to proceed with the transaction.

The Couriers fault?...they quoted an additional £20 to Northern Ireland (big stretch of water in between involving a boat crossing or aeroplane flight), so where does the charge of £30 appear for delivery to mainland Scotland....sorry , but it is the sellers fault, next thing thats the sort of seller that willl offer free delivery but the item will mysteriously have jumped up in price by £40

We all make mistakes and hopefully we learn from them (in this case geography), but once learned....put something in place so it doesn't happen again....has the seller changed their advert?....

incidently, who is the courier?....anyone know?

Wig

soolin wrote:

but actually you can't make him sell it to you either .

Isn't the whole point of ebay that it is a binding contract between seller and buyer? I would have thought you can sue a seller to cover any losses you have incurred, i.e. you buy the object elsewhere and sue the seller for the difference and maybe a little inconvienience to boot.

In respect of this I have always understood a seller must have the item available for sale, so I have always been confused by listings for cars saying "this item is advertised elsewhere so I reserve the right to withdraw" I have now also started seeing that disclaimer on other non car ordinary listings.

soolin

Wig wrote:

Isn't the whole point of ebay that it is a binding contract between seller and buyer? I would have thought you can sue a seller to cover any losses you have incurred, i.e. you buy the object elsewhere and sue the seller for the difference and maybe a little inconvienience to boot.

.

Nope doesn't work like that. Just think of the TV fiasco last year where two large High street retailers advertised a TV and DVD combo for a fiver, took orders, took payment and then said they would not honour the deal. In that instance they added insult to injury by being very slow in some cases to even refund the money.

What people say is a binding contract and what is actually a binding contract are often two different thing entirely.

Soo

Wig

soolin wrote:

Nope doesn't work like that. Just think of the TV fiasco last year where two large High street retailers advertised a TV and DVD combo for a fiver, took orders, took payment and then said they would not honour the deal. In that instance they added insult to injury by being very slow in some cases to even refund the money.

What people say is a binding contract and what is actually a binding contract are often two different thing entirely.

Soo

Are you not talking about an example in normal retail ( I am talking about ebay)? And you are giving an example of mispricing which is not legally binding on a seller/advertiser where the misprice cannot be said to be a realistic offer, i.e. if it looks like a mistake it is not binding in law. The seller has every right not to honour the sale.

If you are saying that an ebay bid and listing is not binding, that goes against what Ebay rules say, and it doesn't explan the famous case where Ebay went after two german kids for bidding a million on an item.

shellsuit

Wig wrote:

Are you not talking about an example in normal retail ( I am talking about ebay)? And you are giving an example of mispricing which is not legally binding on a seller/advertiser where the misprice cannot be said to be a realistic offer, i.e. if it looks like a mistake it is not binding in law. The seller has every right not to honour the sale.

If you are saying that an ebay bid and listing is not binding, that goes against what Ebay rules say, and it doesn't explan the famous case where Ebay went after two german kids for bidding a million on an item.

They should be binding, but they aren't and that's e-Bay all over for you!

soolin

It could always be tested in court...if anyone was bothered enough try taking a seller to court on the basis they won't sell you what they advertised and see what happens.

Soo

Hintza

If you sell items on Amazon that you need to send by courier be very careful, I have been stung badly by a by a buyer in NI (not necessarily the buyers fault).

Amazon give you a fixed payment towards P+P to cover the whole of the UK.