New car and The sales of Goods Act - Help NEEDED

far2812

I suppose it is all down to descriptions and what you were told/thought you were buying. If this was in the spec sheet of the car you bought then I would argue my case.

There is no issue with refund (if agreed) with regard to the scrappage scheme - MIL bought a faulty new car from VW in March - and got a full refund on Friday (including scrappage allowance0

property.advert

Just to add, I once bought a vehicle and they changed the paint colour slightly and I hated it. I did not take delivery.

Gather

Weirdlittleman wrote: »

The OP in likiehood bought a brand new 59/10 plate Fiat 500 and this is what they got.
Unless somewere it was stipulated the most recent model at delivery or it had to have stop/start the dealer has done absolutly nothing wrong. The OP should have researched better in advance.

It was quoted as a standard feature of the car when i ordered it. I did research it and thats why I know it should have the feature.

Gather

harveybobbles wrote: »

I dont really see the point of Start/Stop features as it is more wear on the battery, starter motor etc. Starting a car up uses more fuel than it just ticking over for 30 seconds. Also imagine in winter when you have lights, heater, heated seats, heated rear window on and you're constantly having the stop/Start feature cutting in...?!

Back to the original Q - you knew about the SS feature being standard from Jan2010 so did you ask to make sure yours would have this?

Also, did you order the car brand new and pick colours, or did they have one "in stock, unregistered" ie in a field somewhere off the M1. Which could've been an 09 model.

Find your chassis number and ring Fiat HQ a ring to get them to confirm the build date.

Thanks for the reply. I ordered it to spec as it has quite a few optional extras on it. I have a quote listing the start/stop as a standard feature when i ordered it in March. I rang Fiat the other day who confirmed it should be a standard feature from Jan 1st. I was concerned that the car is a 2009 model that has been shipped out as a 2010 car. I dont want any retrofit. I want my money back as it was not what I ordered. I will ring fiat as you advised to get the build date.

Gather

Alias_Omega wrote: »

From the Fiat website, from the 'compare the spec' option.

I can see that the start-stop is fitted standard to 1.2 sport, 1.4 16v pop, unsure what model you have to check further.

Fiat also have a forum, which you could post up there and make a highlight of it - ]

It is the 1.2pop. Fiat have confirmed it is a feature as standard from Jan 1st

Gather

far2812 wrote: »

I suppose it is all down to descriptions and what you were told/thought you were buying. If this was in the spec sheet of the car you bought then I would argue my case.

There is no issue with refund (if agreed) with regard to the scrappage scheme - MIL bought a faulty new car from VW in March - and got a full refund on Friday (including scrappage allowance0

MIL got the 2 grand back?

Weirdlittleman

Gather wrote: »

It was quoted as a standard feature of the car when i ordered it. I did research it and thats why I know it should have the feature.

I am intrigued as to why you accepted delivery then?
Could you confirm why stop/start is such an important feature. Its widely ridiculed and imo will actually in the long term detract rather than add to the value once all the negative effects start to kick in and be publicised (i.e increased wear and tear and fuel consumption).

Gather

Weirdlittleman wrote: »

I am intrigued as to why you accepted delivery then?
Could you confirm why stop/start is such an important feature. Its widely ridiculed and imo will actually in the long term detract rather than add to the value once all the negative effects start to kick in and be publicised (i.e increased wear and tear and fuel consumption).

I accepted delivery as all the optional extras were in place. The glass roof, the alloys, stripe etc were all there. I thought the stop/start was an inbuilt feature like on a friends Yaris.

The point is, Fiat raised the price of the 500 in the new year to compensate for the stop/start moving from an optional feature to a standard feature. This was on top of VAT going back to 17.5%. My point is, I paid for that feature and the car does not have it. I don't want a retrofit. It also highlights that the car was not built to order as I was promised due to the amount of extras I put on it.

So can anyone tell me that I can refuse the car as it was not what was ordered. If so, what would be the best way of going about it? I feel like writing them a letter refusing the car, dropping it off with them and hiring a car which I will bill to them.

regards
Steve

Kilty_2

I'd imagine you do have the right to refuse it because it's not as described but it'd be a long drawn out process - if they offered a retrofit with a courtesy car whilst this was being done why would you turn this down? It'll only cause you stress and legal costs fighting them :-\

ukjoel

I doubt they would do it as a retrofit.
If its on the paperwork and you have paid for it then it should be there.

The failure here is on the the pre delivery inspection which should have picked it up befroe you ever saw the car.

In case like this you can get your money back but its far cheaper for the garage and manufacturer (depending where the !!!! up lies) to try and induce you to keep the car by offering lots of incentives such as additional warranty, free servicing, etc.

Ball is really in your court.