Warning - NPower Online Sign Up Glitch

mamazaac

If you sign up to NPower via their website and select the Go Fix 2 tariff, you end up being allocated the standard rate tariff instead.

When I received my welcome letter confirming my switch to them, the tariff quoted was their standard tariff price rather than the Go Fix 2 tariff I had selected online. I telephoned their customer services and was told that there is a glitch with the website in respect of the Go Fix 2 tariff. When people sign up to this tariff online, they are not set up on that tariff, they are set up on the standard tariff instead. She said she knew about this because it had happened to one of her managers who was switching to that tariff! So, it seems at least one manager knows about this, but nothing has been done to change it.

It won't be a problem to get onto the right tariff, although it can't be done yet. She said that when I am asked for a meter reading I should ring to give them that and ask to be put on the right tariff at that time.

It seems to me that many people could end up on the more expensive standard tariff, with many of them just obliviously paying over the odds because they don't realise what has happened. So, if you have signed up to them for the Go Fix 2 tariff, make sure you check your welcome letter and get hold of them pronto if it is wrong.

Hope this information is helpful.