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Toucan Talk - any problems?
arnie&caseysma!
Posts: 1,822 Forumite
in Phones & TV
I got a 'cold call' today from someone in a call centre for Toucan wanting me to change their line rental and calls to them. Despite being informed that I wasn't Mrs Mc.....(wife of account holder - she doesnt exist) he insisted on calling me this through the duration of the call. Eventually he wanted to go ahead and change me....did I have any question? I said yes, how did you get this number:question:
Apparently my number is on a mail list that they have (as usual). I informed him that my number is registered with TPS (has been for over 28 days) at which he started getting abusive, because apparently I can't be registered when I am on the mailing list (I was looking at TPS website at the time and confirmed my no was registered). He continually demanded to know what I was going to do about it and I informed him I would notify TPS. Started shouting how could I prove they had called etc etc etc. He obviously doesnt realise that all calls to and from all numbers are logged and he had told me himself that all called are recorded! He eventually hung up on me.
I have reported the call to TPS through their website and attempted to contact Toucan direct to complain but they obviously dont want to speak to anyone as I couldnt get through (thankfully it was a freefone number).
Anyone else had someone being this abusive and aggressive from them?
Apparently my number is on a mail list that they have (as usual). I informed him that my number is registered with TPS (has been for over 28 days) at which he started getting abusive, because apparently I can't be registered when I am on the mailing list (I was looking at TPS website at the time and confirmed my no was registered). He continually demanded to know what I was going to do about it and I informed him I would notify TPS. Started shouting how could I prove they had called etc etc etc. He obviously doesnt realise that all calls to and from all numbers are logged and he had told me himself that all called are recorded! He eventually hung up on me.
I have reported the call to TPS through their website and attempted to contact Toucan direct to complain but they obviously dont want to speak to anyone as I couldnt get through (thankfully it was a freefone number).
Anyone else had someone being this abusive and aggressive from them?
"Life may not always be the party you wish for, but whilst here you may aswell dance"!!!
Murphy's NMPC Memb No 239! Dippychick's De-clutter club Member No 6! - onto room no 2!
My Avatar? Arnie and Casey, proud parents to Storm and Tsu born 19/01/2009!!! - both now in new homes and called Murron and Burger!
Murphy's NMPC Memb No 239! Dippychick's De-clutter club Member No 6! - onto room no 2!
My Avatar? Arnie and Casey, proud parents to Storm and Tsu born 19/01/2009!!! - both now in new homes and called Murron and Burger!
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