Motability Car Vandalised - what will the insurers do?

FabSascha

Hello everyone,

I'd love some advice if anyone can help please. Last night I was visiting a friend and a huge fight broke out quite literally ON my car. Five men were jumping all over it and consequently there's quite a lot of damage. It's a motability car and I just wanted to find out firstly, what the norm is with regards to insurance and these sort of cases and secondly, ideally, if anyone has any experience of claiming for a motability car that has been vandalised. I have a crime reference number which apparently will help. Any thoughts, theories, suggestions and opinions would be most welcome.

I don't have the policy to hand so I can't check for sure until I do, but in the meantime I'd greatly appreciate any help.

Thanks in advance!

Sascha x

mattymoo

Car should be insured by Royal SunAlliance (RSA) under the Motability scheme. All the details you need are here - http://www.motability.rsagroup.co.uk/fullsite/index.asp
They will arrange for the vehicle to be repaired and for a courtesy car to be provided.
This is from the FAQ page -

Why isn't the courtesy car the same as my Motability vehicle?

Our Priority Repairers provide a fleet of courtesy cars which are standard models (e.g. Fiesta,Corsa). Whilst this caters for the requirements of the majority, we regret that we are unable to meet everyone's needs.

Top of page

Why can't I have an adapted courtesy car?

Unfortunately, we are unable to provide adapted courtesy cars. However, in some circumstances it may be possible to provide another vehicle or alternative methods of transport. Please contact us to discuss these options on 0500 373737.

The RSA Motability scheme has been going for several years now and Motability insist on a high level of customer care. Call centre is in Liverpool iirc.

FabSascha

Just to update (in case anyone ends up with a similar problem) it was all sorted and the excess was £75 which was much less than I thought it would be. It does mean that I'll lose my good care bonus - for the first time since I started with the scheme - but at least it all worked out well. The people who fixed it were great and I had what looked like a brand new car when it was returned. It took about 2 weeks all in all.