Cancelled Car Insurance

ElkyElky

Hi everyone

I cancelled my car insurance today and I am getting a refund of £790.

They told me they can only refund to the debt card that is already on file which is stupid. I can't remember which bank account I used to pay for the insurance but I have a feeling it may very well be an account I recently closed.

I read out my debit card numbers to them and they said it's not the card number they have on file.

Assuming I paid with the account that is now closed, what will happen?

I explained all of this to the insurance company but they weren't prepared to refund the amount to another of my accounts.

Thanks.

lisyloo

I can't remember which bank account I used to pay for the insurance

Do you have any statement you can check??
If not it's a good idea to keep some records in future.

Assuming I paid with the account that is now closed, what will happen?

Call the bank and ask them to send you a cheque.

cogito

Sounds like the insurers are thinking that this could be a money laundering issue and this will be their normal procedure for making refunds.

dunstonh

I agree with cogito. Its an anti-money laundering thing. Its normal for refunds to go to the say payment method.