Phoenix former policy holders

Newly_retired

Has anyone else had a letter from Phoenix asking former policy holders from Phoenix/Sun Alliance to confirm details of their policy, provide personal information etc?
They say they have important information to give us.
Obviously we want to avoid falling for a scam, but we did have an endowment with them which we cashed in a couple of years ago once we paid off the mortgage.
Any one else in this position?

Savvy_Sue

No, but we have just had a 'red letter' from them, the first ever, so it may be they want to send you the FSA's booklets about misselling.

Is there a phone number on the letter you could call to check this out? Ask why they need the information, if they've written, then they must have SOME details and they'd be obliged to keep them for more than 2 years after you've cashed a policy in.

Newly_retired

Thanks. Yes, we intend to ring up but with the Bank Holiday and visits to family it will be a few days now before we can do that.

monkeyspanner

Haven't received anything but I don't have an endowment with them only whole life.

googler

Get their phone number from yell.com, yellow pages, directory enquiries or their own website, and phone them to ask.

Newly_retired

Rang today and it is genuine. Because of a recaculation of with-profits they are sending us a cheque for around £17 on a policy which ended 18 months ago.

Savvy_Sue

Excellent news: now, how will you spend that £17? :rotfl:

Newly_retired

Actually the cheque will go into DH's account so I won't see any of it! It will buy a few drops of petrol for our holiday in Cornwall next month.