Help Please

fiddiwebb

You could try asking on the skyuser broadband forum either in the broadband help or email sections, let us know how things turn out.

http://www.skyuser.co.uk/forum/

scorpiolady

Hi, i went to skyuser

scorpiolady: Hi, sky keeps telling me that something or someone is sending unsolicited emails from my account and they said i need to re-install windows on my laptops but ive been told by others that this wont help and that its skys servers that the problem has anyone one else had any problems like this
thanks

reply no. 1: How would it be skys' servers causing the issue? have you run a full virus, malware, spyware, trojan sweep and checked your firewall recently?

reply no. 2: As Paul said, it wouldn't be a sky server issue.

At sky's end, any bulk e-mails sent will flag up on a system called iris and suspend your mac address on the router. It'll suggest you're a zombie in a bot-net. You're going to need to format your network, or at least find which computer is infected and format that before calling up sky to have the suspension removed.

reply no. 3: As the others say it's your problem not Sky's. You will need to do a full reinstall of Windows including a complete reformat of the hard drive. You should then make sure the Windows Firewall is active and Download and Install Microsoft Security Essentials http://www.microsoft.com/security_essentials/ to stop this happening again.

so now im even more confused

tronator

aliEnRIK wrote: »

On top of that, I dont see what business it is of theirs even if dodgy emails are being sent

I disagree with you on that. I wish every ISP would take action against all these Windows zombies. I only agree with you on that they should only block port 25 outbound and maybe route all web traffic through a proxy with a nice message how to clean the PC. The thing is that if a lot of Spam is sent from Sky accounts the whole Sky network could end up on several blacklists.

I'm with Be and they block all traffic on port 25 if it's not going through their SMTP server. Maybe more ISP's should follow this example.

fiddiwebb wrote: »

Did you check your sent folder in your email account to see if any unsolicited emails had been sent?

scorpiolady wrote: »

Ive checked all our email accounts theres nothing in the sent folders

If you really have a virus these messages wouldn't appear in your Sent folder. Most viruses use their own SMTP engine so you wouldn't notice apart from your computer being slow.

fiddiwebb

Reply saying that you re-installed your OS previously that you have run up to date Malwarebytes, done a HijackThis and run scans with Avast (I presume nothing is coming up with a Avast scan?) and nothing is showing a problem.

Did you format and re-install on all the computers/laptops that use Sky?

You could try running a scan with Superantispyware and see if that comes up clean?

aliEnRIK would be able to give you better advice maybe he might advise Combofix but DON'T download and use it without specific advice.

mdmd_2

Thank you so much for this explanation

fiddiwebb

tronator wrote: »

I disagree with you on that. I wish every ISP would take action against all these Windows zombies. I only agree with you on that they should only block port 25 outbound and maybe route all web traffic through a proxy with a nice message how to clean the PC. The thing is that if a lot of Spam is sent from Sky accounts the whole Sky network could end up on several blacklists.

I'm with Be and they block all traffic on port 25 if it's not going through their SMTP server. Maybe more ISP's should follow this example.





If you really have a virus these messages wouldn't appear in your Sent folder. Most viruses use their own SMTP engine so you wouldn't notice apart from your computer being slow.

I was just ruling out if someone had access to the the OPs email account or not.