Where do I stand with my complaint?

GaryMonster

Thought I'd give you all an update as you've taken the time out to provide me with feedback.

Spoke to Executive Complaints person ... how great they've been, basically they suggested I get a single rate meter installed based on previous readings and then they will look at if there is any savings since they cocked up on a single rate and and will knock that off my bill ... also as I need to wait for this to be installed they will give me £20 for the hassle.

In terms of the the amount of compensation they are standing at 20% + £20 for phone calls, but if I want I can pass it up to their next complaint level, which is the last resort.

At the moment, they've been fantastic and understand the position I've been put in. I agreed I owe what I owe but this has all come about because I'm a loyal customer and that it's been one mistake after another and not acceptable for a company of this size.

I don't wish to name the company just yet, for my reasons alone I would rather sit back and see how they handle it for bad or good.

Anyway I will let you know how it pans out, but just wanted to let you know that not all companies are bad if you express how you feel you've been treated as a customer.

Take care,

Gary

PNPSUKNET

Its not always the supplier that makes the error, the reads are supplied by external sources eg lowri beck and if they were to read it or even input it on their handheld wrong it will cause this issue.