Moving home and Sky (Tv/Line Rental /Broadband)

donerkebab

Am moving house by end of July - trying to get sense from Sky moving home team is very tiring work - getting a different answer everytime. Currently have full Sky package (TV/line rental/broadband) out of contract want to move everything including my existing number to new build which is down the road so should be same exchange but no postcode for BT to confirm this. Sky have confirmed they do line installation via Openreach but are unable to port my number across. Can anyone confirm this? If not can I move back to BT and port my existing number before moving across to new house then resign again as new Sky customer?

mrtom21

donerkebab wrote: »

Am moving house by end of July - trying to get sense from Sky moving home team is very tiring work - getting a different answer everytime. Currently have full Sky package (TV/line rental/broadband) out of contract want to move everything including my existing number to new build which is down the road so should be same exchange but no postcode for BT to confirm this. Sky have confirmed they do line installation via Openreach but are unable to port my number across. Can anyone confirm this? If not can I move back to BT and port my existing number before moving across to new house then resign again as new Sky customer?

Even if you could port your number to BT, you will then have to pay BT to connect the line (around £125) and then you are tied to a 12 month contract costing you around £80 to cease if you move it back to Sky. Even if you were to take an 18 month connection deal with BT the cancellation fee is even higher. If BT can port your number Sky should be able to.

Heinz

mrtom21 wrote: »

Even if you could port your number to BT, you will then have to pay BT to connect the line (around £125) and then you are tied to a 12 month contract costing you around £80 to cease if you move it back to Sky. Even if you were to take an 18 month connection deal with BT the cancellation fee is even higher. If BT can port your number Sky should be able to.

Nonsense. Any of the 'line providers' now in the market can employ Openreach to do such work. There is no need to involve BT Retail at all.

However, doing that is frequently 'too difficult to do' for some providers, it appears. In reality, that probably means they don't want the administrative work involved or to put up the money for the work before recovering it from the customer.

donerkebab

This is the reply I finally got after emailing a week ago - just want to get something written to support my case...

Thank you for your email about your potential home move.


I can confirm that as a Sky Talk and Sky Broadband subscriber on our own network, we would have to cancel the active line at your property which takes about fourteen days. Once this line has ceased, an order for a new line can be provided at your new property.


However, as the line needs to be ceased, a new number will be provided to you at your new property. I appreciate that this is not what you are looking for but unfortunately we would not be able to continue with the same number at your new address.

Yet this the 1st reply I got :

Thank you for contacting Sky Help Centre.We are able to port your number over as long as you will still be going through the same exchange.Can you please supply a contact number to enable us to contact and hopefully get you moving home all arranged with you

So are they correct they cannot port number because the line has to be ceased?? I will going the BT route to port my number back then rejoin as new Sky customer for TV and bband only....

Heinz

donerkebab wrote: »

I will going the BT route to port my number back then rejoin as new Sky customer for TV and bband only....

Probably the most sensible course because you will then be in contract to BT for line rental for 12 months.

donerkebab

does BT charge more for line installation as a new customer or a moving customer?? Also I guess I cant take a Sky talk package with BT line rental - or albeit increased line install cost.

Heinz

donerkebab wrote: »

does BT charge more for line installation as a new customer or a moving customer?? Also I guess I cant take a Sky talk package with BT line rental - or albeit increased line install cost.

As you're currently a Sky line rental customer, the question is a bit academic. However, AFAIAA, there's no difference. If there's a working or 'stopped' line at the new place, connection should be free of charge. If there's no line there, £124.99 installation would be stanadard but there's a £29.99 offer available at the moemnt if you agree to an 18 month contract and to making 10 or more chargeable or inclusive calls on BT every month.

With a BT line and the lowest BT calls plan, the Unlimited Weekend Plan, you could opt for Sky Talk CPS (although Sky now uses WCLI so it's not strictly speaking CPS any more). WCLI means you would not be able to dial the 1280 prefix to 'hop back onto BT' for calls for which BT is cheaper or for calls you have to make if you take the £29.99 installation offer..