Bought seperate PC parts, but something(s) is faulty?! Return rights?

cinders59

Hello,

First a little discription of the problem so you can see where we are coming from regarding the confusion of the returns policy.

My son bought seperate computer components from ebuyer, which is a UK Online Store. One or more of the components is faulty as Windows seems to act erractically when installed (Aero is unexpectantly terminating) and the system will also crash randomly with Blue Screen errors. Both these two types of issues occur when the system is under duress and when idling. Reinstalling Windows also produces a Blue Screen error so it isn't software.

When searching for the error codes on the internet and the Aero issue, it appears there could be multiple possiblites regarding different hardware.

End of problem discription. Phew.

So my son, and his brother who fixes computers on a government contract, cannot pinpoint where the fault lies but everyone is certain the problem is hardware related. The products are still within the 14 days return policy but as we don't know what hardware is faulty, so where do we stand on the refund? We are going to send all the hardware back, but what will be required of the Store that sold us the hardware?

My son doesn't want anything to do with the company now as this has caused him much frustration, and wants to now buy a PC which is pre-built. Does the rights of buying over the internet allow him a full refund for everything? Another thing to note, all the hardware products were ordered together under the same order, which I mean was ordered at the same time.

Thanks

gordikin

Under DSR you have the right to a full refund if you notify them within 7 days of receipt that you wish to return the items. I'd maybe consider trying over on the Techie Board for help in trying to pinpoint the problem.

cinders59

cheers
we filled in the returns form online yesterday, and a message came up to phone them, but they were closed.
We will ring them today.
As we dont know which part is not working they surely will have to take all parts back.

Freddie_Snowbits

Before one wastes time and effort returning goods, perchance a post on the Techie Bored may be of some use to the OP

cinders59

Thanks Gordikin and Freddi
I have just done that.