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BT and KCT problems - HELP!!
Jessikka
Posts: 9 Forumite
First I would like to say sorry I have put this thread in Home Phones.. (before seeing this part).
I have just started a new business and went with BT for the landline.
BT came and installed the line, and everything great. However, I received a call from KCT a couple of days after my newline went in, saying they are apart of BT and they can cut our line rental in half. I asked was it free and they advised it was.
So after alot of talking to them, I decided to go with KCT and they said they will contact BT etc.. so I dont have to worry about it.
Now BT have sent me a bill saying I own them £300 as I have cancelled my contract early!! KCT never said anything about this, nor BT tried to contact me regarding cancelling the contract. All I had was this bill in the post. In KCT terms they said they will send out an info pack etc etc within 5 days, we havent received anything from them If we cancel KCT then they will charge us £1000! I have asked KCT for a recording and they sent one, but it was only half the recording as they passed me on to someone else. I have requested the other half of the recording and STILL not heard anything back. been 3 weeks now. I have spoken to BT and said to put the bill on hold as we sort out this mess and now today BT have sent a Debt Recovery Letter to us. I really dont know what to do now, I have no money to pay BT £300 and if I new I would get charged then I would never ever agreed to this.
What a mess! has this happened to anyone else? can anyone help?
Thanks
I have just started a new business and went with BT for the landline.
BT came and installed the line, and everything great. However, I received a call from KCT a couple of days after my newline went in, saying they are apart of BT and they can cut our line rental in half. I asked was it free and they advised it was.
So after alot of talking to them, I decided to go with KCT and they said they will contact BT etc.. so I dont have to worry about it.
Now BT have sent me a bill saying I own them £300 as I have cancelled my contract early!! KCT never said anything about this, nor BT tried to contact me regarding cancelling the contract. All I had was this bill in the post. In KCT terms they said they will send out an info pack etc etc within 5 days, we havent received anything from them If we cancel KCT then they will charge us £1000! I have asked KCT for a recording and they sent one, but it was only half the recording as they passed me on to someone else. I have requested the other half of the recording and STILL not heard anything back. been 3 weeks now. I have spoken to BT and said to put the bill on hold as we sort out this mess and now today BT have sent a Debt Recovery Letter to us. I really dont know what to do now, I have no money to pay BT £300 and if I new I would get charged then I would never ever agreed to this.
What a mess! has this happened to anyone else? can anyone help?
Thanks
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