Club La Costa Disgusting Customer Service and Misleading 'Prize Luxury Holidays'.

Apples2

I'm so pleased both MSE and CAG have seen through toprobroy 's threats and banned him.

I thought I'd better let these guys know about him too. :p

http://www.turkishliving.com/forums/apollonium-bozbuk/39686-anyone-stayed-club-la-costa-recently.html

marleyboy

Apples2 wrote: »

I'm so pleased both MSE and CAG have seen through toprobroy 's threats and banned him.

I thought I'd better let these guys know about him too. :p

http://www.turkishliving.com/forums/apollonium-bozbuk/39686-anyone-stayed-club-la-costa-recently.html

He just cannot give up can he? He is like one of those spots you want to squeeze but dont in case they spread

Well spotted apples2 :T

Spartacus_Mills

maksipup wrote: »

To provide a bit of balance and with the approval of the other forum in question, here is how the complaint to CLC turned out.
DEVONCOURT and room 12 [URL="http://java script:add_smilie("][/URL]
WOW - 100% resolution! Today, I have had a wonderful reply from the Chairman Mr Peires . BUT...Unfortunately due to some technical and for me unsolvable IT gremlin I have had no luck in copying and pasting both the copy of the e-mail that I had sent to him and his reply which I received today. Technical gremlins being sorted I will, as promised, post the e-mails, but for the moment what is important is that I feed back to all of you and especially those of who have supported and shared advise and encouragement in postings over the horror of room 12, that the Chairman has personally authorised the return of all the points and he is compensating us in full for the additional costs we incurred in funding the three nights at the Royal Beacon Hotel ! AB FAB. So until you can actually see the e-mails this has been the best possible news- a resolution that is due to your support and encouragement in requesting a better offer than the original telephone offer of only half of the points. And it does go to show that CLC are willing to listen and respond to member's concerns and as a respected friend pointed out when I was telling them of our experience they did not think that we would ever had received such a personal and prompt response if it had been a holiday booked through a Tour Operator or a 'budget' holiday company !
And yes, Exmouth is a beautiful town and if it is possible, as Michael suggests, it could be, that at some point in the near future 'Devoncourt' might go onto the market and if CLC are able to acquire and upgrade the hotel I am sure it would soon be a firm favourite for UK bookings.
So, my thanks to all of you for your help, support, encouragement and advise. Our voices are heard and communication channels are open ! I hope that with sharing experiences together and with Guy and CLC Management on board we can all contribute to making membership work for the good of us all.
Thank you

They sorted out a problem, that given the huge costs incurred, should not have existed. The fact they sorted it out is good but hardly deserving of gushing praise.

maksipup

nicechap wrote: »

??? where have I quoted CAG?

I quoted you quoting me on CAG:cool:

marleyboy

Spartacus_Mills wrote: »

They sorted out a problem, that given the huge costs incurred, should not have existed. The fact they sorted it out is good but hardly deserving of gushing praise.

You have to be sympathetic to this members cause, just like toprobroy and his website,.......its all he really has

nicechap

maksipup wrote: »

I quoted you quoting me on CAG:cool:

err...I'm not on CAG????

Spartacus_Mills

marleyboy wrote: »

You have to be sympathetic to this members cause, just like toprobroy and his website,.......its all he really has

Marleyboy, as Edward the first was the hammer of the Scots, you truly are the hammer of Club La Costa !!!!!

maksipup

mpython wrote: »

Appreciate the explanation.

Is it always 50p a point?

Sorry for delay, I was checking up to date info which appears to be:

The legal and administration costs are 0.65 Euros per point (minimum 399.00 Euros maximum 1999.00 Euros) for private resale

The 50p quoted was dependant on the exchange rate at the time I printed the info off. Works out at about at 41p @ todays rate for 4001 points, 33p for 5000 points, 54p forbetween 613 and 3100points.

maksipup

nicechap wrote: »

err...I'm not on CAG????

My sincere apologies nicechap, of course it was mpython who got it wrong!

maksipup

nicechap wrote: »

Agreed, well over £1100 via CLC or £600 direct for Portimao.

Oh dear, see post 49!