Sky broadband

scorpiolady

Back in march/april i received a letter from sky saying there had been some unsolicited emails sent through my account and i needed to reinstall windows on my 3 laptops so i did this and as far as i know everthing has been fine, we moved house on 1st may and got the broadband on last night but its not been working properly so i rang sky and they said the unsolicited emails are being sent again and i need to do my laptops again, ive done a malware bytes check -- nothing, ive scanned with avast--- nothing what else can i do and is there anyway i can find out which laptop it is
thanks

superscaper

How do they know it's coming from your account? It's pretty easy for spammers etc to make it look like it's coming from your email address if that's the only indication that it's "coming from you".

Do you have a copy of the letters? I'm actually more concerned that an ISP like Sky asked you to reinstall anything, never mind Windows (which would in itself indicate a severe lack of technical knowledge by the person who wrote the letter and hence are most likely wrong about there being anything wrong with your email). I'd have told them to get lost.

littlereddevil

I totally agree

gonzo127

it sounds more like your sky email address has been hacked and my first port of call would be to go and change my settings and change my password

so double check the 'back up' email address is one of yours and then reset your password

then go to your 'back up' account and check those details

its so easy to send emails form your address without actually being on your computers all they need to know is your log on details and reinstalling windows will not change your passwords for your accounts as the most it will do is get rid of any virus's on yoru system for which they used to get your account details - now they have them it doesnt matter how many times you reinstall windows they can still use your account untill those details are changed

fiddiwebb

scorpiolady wrote: »

Back in march/april i received a letter from sky saying there had been some unsolicited emails sent through my account and i needed to reinstall windows on my 3 laptops so i did this and as far as i know everthing has been fine, we moved house on 1st may and got the broadband on last night but its not been working properly so i rang sky and they said the unsolicited emails are being sent again and i need to do my laptops again, ive done a malware bytes check -- nothing, ive scanned with avast--- nothing what else can i do and is there anyway i can find out which laptop it is
thanks

Was it a letter or email from Sky?

Why on earth would they ask you to re-install windows on 3 laptops because of unsolicited emails being sent according to Sky from your account?

Did they not ask you to run antivirus/malware scans?