Admin charges on train refund

lardprao

Hello all. I bought a ticket online from Chiltern Railways online and was going to collect it from the self-service machine at the station the next day to travel. Stupidly took the wrong card to the ticket machine so couldn't get that ticket and had to buy another. Got a refund on the original ticket but they charged 10 pound for admin costs. Is this reasonable on a thirty quid ticket?

dzug1

lardprao wrote: »

Hello all. I bought a ticket online from Chiltern Railways online and was going to collect it from the self-service machine at the station the next day to travel. Stupidly took the wrong card to the ticket machine so couldn't get that ticket and had to buy another. Got a refund on the original ticket but they charged 10 pound for admin costs. Is this reasonable on a thirty quid ticket?

The rail regulator thinks so - he set it.

p00hsticks

lardprao wrote: »

Is this reasonable on a thirty quid ticket?

If it's an admin charge, it makes sense that it's a flat rate and not linked to the price of the ticket. After all it presumably costs the same to put the infrastructure in place to handle a refund on a £2 ticket as it does a £200 one.

Owain_Moneysaver

If you'd gone to the ticket office you should have been able to get the ticket with just the reference number.