item never recieved but company says it deliv

DMC75_2

Hi,

A friend of mine ordered an item and the company say the delivered it and on delivery note it has a signature not his but with his surname and is in quandery what to do next ?

1984ReturnsForReal_2

Depends on whose name it is.

mazza111

Ask for a copy of the signature. Then compare it to others in the household. Definitely put a complaint in writing.

DMC75_2

apparently a woman signed his name . what his his next course of action ?

Alias_Omega

You have your proof of delivery for any paypal claim.

1984ReturnsForReal_2

DMC75 wrote: »

apparently a woman signed his name . what his his next course of action ?

You said it wasn't his name.

hermum

Has he asked neighbours if they signed for it?

DMC75_2

company said it was signed at his house by a woman and she signed it with his name

jenniewb

Let me guess, was the delivery service HDNL? (insert rolley eyes here...)

I'd contact the company who were supposed to have sent this item to you, explain what has happened. You should get one of two results:

1, the company realise the error and either get a replacement or refund sent out to you or get the delivery company to contact the person who took the item so they can give it back to you.

Or 2. They ask you to contact the police for a crime number (would be classed as a theft) so you can report it and they can either refund or send you out a replacement.

I used to work for a company who used HDNL, they used to make alot of mistakes. Not sure if they have cleared up their act or not as this was a few years back.

DMC75_2

a new twist , driver has been back today and said a man signed for it my friends address ( his lodger he thinks but no proof).

what should he do now ?

1984ReturnsForReal_2

DMC75 wrote: »

a new twist , driver has been back today and said a man signed for it my friends address ( his lodger he thinks but no proof).

what should he do now ?

Give the driver some pictures & if he says thats the man call the police & ask them.