Dreams memory foam mattress sag

fergusstrachan

I haven't found any answer to this by searching...

We have a Dreams Sicily mattress, with the latex on the top. Almost immediately it started sagging - by that I mean when I come back to the mattress half way through the day, it is still moulded to our body shapes. It means that we're basically sleeping in slight dips, which is not great.

I've tried to get an answer from Dreams but to no avail.
How much can I expect these things to sag? What is reasonable? Are they supposed to stay in this altered state to some extent, or should they go back to being flat?

Thanks,

Ferg.

POPPYOSCAR

I am no bed expert but this isn't right.We have a memory foam mattress and so does our daughter and this hasn't happened to ours.I would complain to where you bought it from.Was it sold as a memory foam mattress as the word memory surely means that it goes back to its original shape.

Tim_Deegan

fergusstrachan wrote: »

I haven't found any answer to this by searching...

We have a Dreams Sicily mattress, with the latex on the top. Almost immediately it started sagging - by that I mean when I come back to the mattress half way through the day, it is still moulded to our body shapes. It means that we're basically sleeping in slight dips, which is not great.

I've tried to get an answer from Dreams but to no avail.
How much can I expect these things to sag? What is reasonable? Are they supposed to stay in this altered state to some extent, or should they go back to being flat?

Thanks,

Ferg.

How long have you had the mattress?

If the mattress is sagging, then it is most likely to mean that the springs have collapsed. In which case the mattress needs replacing.

It may be difficult to get a refund from Dreams, but you could try going down the 'unfit for purpose' route.

If you have to go for an exchange, then insist that you change it for one that isn't made by part of the Silentnight group, which includes Rest Assured, Sealy, Layezee, and The Pocket Sprung Bed Company.

Tim_Deegan

POPPYOSCAR wrote: »

I am no bed expert but this isn't right.We have a memory foam mattress and so does our daughter and this hasn't happened to ours.I would complain to where you bought it from.Was it sold as a memory foam mattress as the word memory surely means that it goes back to its original shape.

The Sicily doesn't actually contain memory foam. However the word memory actually means that due to memory foam being slow reacting, it leaves an impression in the foam for a few seconds once you release the pressure. This doesn't apply to latex foam, as it will spring straight back.