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Nat West Cards

My OH has just applied on-line for a Nat West Card and got a message stating that they cannot give a decision at this time and will contact her in 10days.
She then got another page displayed headed Pre-Contract information with the T&C and a reference number.
Would anyone know if this is a favourable sign, or is this common practice
Thanks in advance.
Aiming to be debt free....but still off target

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