Primus not able to give me call rates

[Deleted User]

Following a suggestion on this site a couple of months back I switched from BT to Primus Home phone. The changeover seems to have gone fairly smoothly. I seem to recall the deal was £9.25/month including free evening and weekend calls to UK geographic numbers. Strangely their first invoice was for 35p. On contacting them they said this was my charge for 1 day's service. Depending on the number of days in a month this would work out at £10.50 if the month had 30 days - rather more than the figure I was quoted when I switched. Can anyone clarify what the monthly fee should be for this deal?

The problem I also have is prising out of Primus details of their calling charges for calls to UK non-geographic numbers. Apparently nowhere on their website do they publish information on call charges to UK numbers starting 08. After some hassle, they finally came up with current charges for 0845 and 0870 (not listed on their website):
0870 7.74p 3.86p 1.46p
0845 3.86p 0.98p 0.98p
As regards other chargeable numbers they said:
Please email us the complete number of 0844, 0843 and 0871 numbers show that we can we you the cost of those
This seems a strange way of doing business when they won't give me a full list of charges but I have to go through the hassle of listing each and every number in full that I might want to call at some time in the future. Surely I'm entitled to see their full price list for these numbers. Has anyone else managed to winkle this information out of them?

Heinz

AFAIK, Primus charges the same as BT for 0843/44 and 0871/2/3 calls (i.e. no extra).

mk-donald

No that's the puzzling thing about people who promote them as being the cheapest for line rental WITHOUT adding that MAJOR caveat - ie the PRIMUS website is SO light on any meaningful information about call costs.

That lack of clarity swung me against subscribing to them - as at the end of the day it's the CALL COSTS that make the most difference to most phone bills and usually when people are HIDING something they have SOMETHING to hide!

MSE appraisals of them as being cheap on line-rental OUGHT to include the caveat every time!

MKD

Heinz

mk-donald wrote: »

MSE appraisals of them as being cheap on line-rental OUGHT to include the caveat every time!

Especially as it's not exactly difficult to get BT to give you £3/month off your line rental (paid as a £36 up-front payment) - taking it to £8.54/month and well below Primus.

System

I guess it depends how much you value getting rid of BT.
I accept that it may be jumping from the frying pan into the fire - only time will tell...

Heinz wrote: »

Especially as it's not exactly difficult to get BT to give you £3/month off your line rental (paid as a £36 up-front payment) - taking it to £8.54/month and well below Primus.

seaniboy

I pay BT line rental and have Primus Penny Mobile - I never use the landline but I would never change from BT/Primus as any cost saving on line rental would be wiped out in a few mobile calls, I also have 100 international landlines & 01/02/03 with Orange mobile calls 24/7 with my £5 Orange broadband 2nd line...

BT £11.54
Pri £0.00
Or £0.00

I will never drop BT for a few quid line rental

[Deleted User]

Heinz wrote: »

AFAIK, Primus charges the same as BT for 0843/44 and 0871/2/3 calls (i.e. no extra).

Why can't they just say so?

BT offers inclusive 0870/0845 calls but I can't prise out of Primus whether they do the same deal.

Heinz

Deleted_User wrote: »

I can't prise out of Primus whether they do the same deal.

If they did, I expect they'd wish to shout about it. Assume they don't.

[Deleted User]

Heinz wrote: »

Especially as it's not exactly difficult to get BT to give you £3/month off your line rental (paid as a £36 up-front payment) - taking it to £8.54/month and well below Primus.

Where is that documented? I'm surprised moneysavingexpert didn't mention it when recommending Primus at £9.15/month.

One advantage claimed by Primus over BT is that the evening starts at 18:00 instead of BT's 19:00 and free calls can last 90 minutes instead of 60. I hope that turns out to be correct!

Ypaymore

Deleted_User wrote: »

Where is that documented? I'm surprised moneysavingexpert didn't mention it when recommending Primus at £9.15/month.

One advantage claimed by Primus over BT is that the evening starts at 18:00 instead of BT's 19:00 and free calls can last 90 minutes instead of 60. I hope that turns out to be correct!

He mentions it in this weeks e-mail.

http://www.moneysavingexpert.com/latesttip/