Visual description of Ebay items

dagger_meerkat

I recently bought two nokia 7600 covers from Ebay. The picture showed both covers having keypads, however the description didn't mention anything about keypads and just said 2 brand new nokia covers for sale.

Now I bid on this item because of the fact that the covers would include the keypads as per the picture the seller had uploaded.

You can obviously expect the shock when I got the covers today without any keypads. Isn't the whole point of putting up pictures on Ebay to give a visual description of the goods for sale?

The picture in addition to the description forms the full description of the item available for sale, am I right in assuming this?

I have e-mailed the seller but he's telling me that the description didn't indicate keypads were included.

What should I do? File a paypal claim and say goods were incomplete? Would this be justified on the basis of the visual description?

rose_sparky

I'd be very miffed if the item didn't resemble the photograph, as you say, that's the WHOLE point of having (and invariably paying for) a photograph.

I think it was purposely misleading.

dagger_meerkat

rose_sparky wrote:

I'd be very miffed if the item didn't resemble the photograph, as you say, that's the WHOLE point of having (and invariably paying for) a photograph.

I think it was purposely misleading.

Exactly, thank you! That's also what i thought .. I mean it is just wrong.

Here's the link:

http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&ih=012&item=220017726433&rd=1&sspagename=STRK%3AMEWN%3AIT&rd=1

And this is the reply I got from him:

"SORRY BUT IT DID-NOT STATE THAT THEY WHERE COMPLEAT WITH KEYPADS THAT IS WHY THEY THEY WHERE ONLY £1.50

ANY 2 BRAND NEW NOKIA 7600 COVER FOR ONLY £1.50 PLUS P/P"

I mean how am I suppossed to figure out his pricing schemes and know what is included and what is not included!

And I just got another e-mail:

"O/K I AM SORRY THE 2 IN THE PICTURE DO HAVE KEYPADS BUT I HAVE SOLD OUT OF THAT MAKE I ONLY HAVE THE ONES I SENT YOU SO IT IS MY FAULT HAVE HAVE MY HEAD UP MY ARS IF YOU WOULD LIKE TO SEND THEM BACK I WILL REFUND YOUR MONEY NO PROBLEM"

Well, nice of him to admit it now; could have avoided all this mess if he had mentioned this on the auction before.

I have a feeling he won't refund the total amount I gave him if I send back the covers, what is the best way to make sure he refunds the full amount?

Contains_Mild_Peril

Unless the text description makes it clear that the item differs from the photograph, you have a very good case for a refund, but will probably have to return the item at your own expense.
P.S. you posted while I was typing that, so I didn't see the bit about the more recent e-mail. I'd e-mail back asking nicely for confirmation that the refund will be for the full amount paid, i.e. including postage.

rose_sparky

"he has his head up his ars???"

Wonderful business terminology eh?

dagger_meerkat

rose_sparky wrote:

"he has his head up his ars???"

Wonderful business terminology eh?

LOL, I think he's having a bad day or something and I just made it worse.

dagger_meerkat

Contains_Mild_Peril wrote:

Unless the text description makes it clear that the item differs from the photograph, you have a very good case for a refund, but will probably have to return the item at your own expense.
P.S. you posted while I was typing that, so I didn't see the bit about the more recent e-mail. I'd e-mail back asking nicely for confirmation that the refund will be for the full amount paid, i.e. including postage.

Well, jus did that and got back a confirmation saying that he would refund the full amount. Thanks for the help, all of ya!