Help with Returning laptop

Pie123

I bought a netbook from asda 1year and 5months ago. It came with a one year warentee. However the battery has stopped working. I phoned asda customer service who said it was out of warentee and therefore nothing they could do.

It says under EU law that i can return something if it is damaged which i didnt cause. Can someone clarify the law for me

Thanks

paulpud

Batteries are usually excluded from your warranty, even had it failed within the first 12 months let alone 5 months outside the standard warranty period.

They are considered to be consumable items. I'd contact the manufacturer and ask them nicely if there is any chance of a replacement in view of the relatively short time it has lasted; you may get lucky but I wouldn't hold out too much hope.

markybaby

It says under EU law that i can return something if it is damaged which i didnt cause. Can someone clarify the law for me

Sorry it does not say that anywhere. A battery on a laptop is a fluid device and will be affected by how you treat it. You may have caused the fault by how often or how rarely you let it drain completely and then recharge. Batteries are usually only about £30 so I would get one from the manufacturer. Of course if it is a component on the laptop that is stopping the battery from charging you may have a case under SOGA (the UK law). To prove this you would need to get an independent technician to test it and produce a report supporting your case. All the best with it, would not want to be without my laptop (well unless I can persuade my wife money on an IPAD is money well spent)

RobertoMoir

Pie123 wrote: »

It says under EU law that i can return something if it is damaged which i didnt cause. Can someone clarify the law for me

Yes, I can clarify that the "EU law" says no such thing.

Batteries, rightly or wrongly, are classed as consumables, and as such might not be covered by warranty anyway.

realised

My battery recently died on my laptop (although it did last a good two years) and although my laptop is still under warranty, the company would not replace the battery for me.

I agree with paulpud in contacting the manufacturer first and if not, I purchased my next battery on ebay for around £20?