Littlewoods payment - help!

memelalou

Around the 14th of this month i looked online at my littlewoods account to see the min payment due. It was avalible to pay, so i payed there online.

Today i recieved the statement in the post, issued one day after i payed. It showed my payment but it states the min payment is still to be paid, though it's already been payed.

I have only had two statement as i am a new customer, and i have paid both what was due {and paid prior to being due - so no arrears etc}.

I rang littlewoods they said they put it towards the last statement not the one due!:mad: Even though it let me pay and said it was for this months payment. They said i would have to pay again, she eventually said she would email an advisor to see if anything can be done and will let me know, but i most likely will still have to pay again.

I payed on time, their system stated it was for this month not last months statement, so why should i have to pay twice - i cannot afford another 50 odd pound for something i have aready paid due in a couple of weeks.

Can anyone help please

Thanks

memelalou

have i put this in the wrong section?

wealdroam

Did you miss the previous month's payment?

mjm3346

Credit cards are the same and if you pay before the statement it counts for the previous month. Hopefully Littlewoods will apply a little commonsense.

memelalou

Thanks for replying.

No missed or late payments. since ordering for the first time there has only been Two payment due and paid both but for some reason the second payment even though online it was for this month {the month due} has though took off the amount i owe, it hasn't been put down as this months payment even though the online statment said it was for it iykwim. So unless i get a phone call back saying different, they are expecting me to pay again, even though it is not my fault.

memelalou

mjm3346 wrote: »

Credit cards are the same and if you pay before the statement it counts for the previous month. Hopefully Littlewoods will apply a little commonsense.

I pay most bills online, and in that respect littlewoods are simular to the credit card, i have to agree.
I did make sure it was for the right one - date wise if you understand.

cali_

That is strange. We have also paid online and it always show the payment straightaway, taking down the balance.

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