3 Mobile Broadband

Popolov

I'm sure that this is a fairly regular question, apologies if it has been answered recently.

Last November, I signed up for mobile broadband on a £15 month rolling contract to use with my laptop. In mid-April the quality of the signal at my home dropped to a point at which the dongle was no longer usable. I enquired about this at my local 3 store, and they informed me that there were known issues with the masts in the area. They were unable to give me a date for when this would be resolved.

I decided to cancel my contract and was informed that this could only be accomplished by calling customer services on 0843 373 0500. I called this number on twice but both times was left on hold for 40+ minutes. Finally (7th May), I went to Carphone Warehouse - where I bought the dongle - who were able to put me through to a 3 customer services representative.

The 3 representative informed me that 3 could terminate my contract immediately without the usual 30-day notice to compensate for network unavailibility. However, in order to confirm this, I was told that a technical expert would have to call me back at my home address at 5pm that day and run a few tests. I never received a call back.

I summarised the above paragraphs in a letter to 3 customer services and got a call back today. They informed me that they could consider my call to them on 7th May as my 30-day notice of terminating my contract. This would involve me paying up to and including 6th June. However, I have had an unacceptable quality of service since mid-April and I don't really want to pay for a service I cannot use (even if it is only another £15).

My question: Now that I have cancelled my direct debit, what will happen if I don't pay my last bill? I haven't had that much experience with paying bills - I guessing this will be too small an amount for 3 to chase me up about it, but will it affect my credit rating? Is there any way to stop that happening?

Thanks for your help.

paulofessex

I feel they would chase you for £15, my advice is to pay the £15 and agrue with them about it afterwards in an attempt to get a refund. I'm sure someone with better knowledge can confirm that by not paying that £15 could affect your credit rating and would that be worth it for the sake of £15.

Mark_Hewitt

Life is too short. Pay up. Move on.

dfh

Problem is that if they do this to about 10000 people and each of them say life's too short,move on,they will have made 1500000 without providing a service.