Virgin media email changes

Paulos77

Oh I did get an email a couple of weeks ago about this from VM. Im on blueyonder. Anyway all sorted. I thought it was something new

blue_monkey_2

I did not read it, thought it might be something dodgy, I am using Thunderbird, do I need to do the download?

thor

blue_monkey wrote: »

I did not read it, thought it might be something dodgy, I am using Thunderbird, do I need to do the download?

I dunno.
I use thunderbird with an ntlworld.com address and on the 4th of May got an email declaring "Virgin Media Mail is an upgrade to your existing ntlworld.com email account and if you're reading this, then you've logged in already. Brilliant!"
I still don't know what 'Virgin Media Mail' is and how it is an upgrade but I can still download my emails with the only change being, there is far less spam coming through.
I have not used the automated tool and will probably use the manual method if it becomes neccessary but at the moment I have not touched any settings and can still get my emails. Who knows they might not even have implemented the upgrade yet. This whole thing has been sloppily handled.

aliEnRIK

custardy wrote: »

I got an email about this and for once i actually read the VM email

so just incase anyone missed it,heres the page on it
iot refers to ntlworld.com, blueyonder.co.uk or virgin.net emails.

http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=226222&CURRENT_CMD=SEARCH&CONFIGURATION=1002&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=

Cheers pal. Ive just formatted my comp so need to put all the settings back in :beer:

Jo_F

A friend of mine received the email about the changes, and when she phoned VM, they told her it was a scam email, might be worth checking out with VM yourselves?

soolin

I had the email as well but the link doesn't work for me at all..which is about usual for Virgin.

mazza111

Had the mail a couple of months ago and had forgotten all about it. Blueyonder addresses still work atm. Would be good for keeping for when they change over tho

sirmarcus

Possible Problem With your Virginmedia Email

Hi all,

I have already posted this on another forum but thought that there would be value in posting it here as well........ I will also post two other items afterwards, which I hope will help.

Virginmedia migrated my email account over to Google GMAIL 2 weeks ago. They are doing this for everyone's Virginmedia email account; so if yours has not been done so already it will be done soon.

During the last weekend, I found out that there was a problem with the migration. My PC email client (in my case Outlook) wasn't receiving all of it's emails. I then logged onto my Virginmedia webmail account and found over 100 messages sitting in a folder called 'spam'. I then unspammed a couple of them and hey presto...my outlook client then picked them up. For info, I had no filters set up. I then phoned up customer services support to report the problem. They advised me that they have fixed it for me but to keep an eye open on my webmail spam folder. If I see another message in this folder, they advised me to give them a call back and my problem would be passed to 2nd line technical support. I'm not convinced they have fixed it and so will be looking periodically at my spam folder.

I have also requested compensation from them due to the above and am waiting to hear whether they will uphold my request.

I suggest that everyone checks their webmail account (Go to Virginmedia.com, select 'EMAIL' in top right hand corner, sign-on, select '4-more' folder on left hand side and you will then see your 'spam' folder) to see whether you have messages in their spam folder, which your PC email client software is not picking up. If you have this problem, I suggest report it to customer services and to request a refund.

I hope the above helps.

sirmarcus

sirmarcus wrote: »

Possible Problem With your Virginmedia Email
I suggest that everyone checks their webmail account (Go to Virginmedia.com, select 'EMAIL' in top right hand corner, sign-on, select '4-more' folder on left hand side and you will then see your 'spam' folder) to see whether you have messages in their spam folder, which your PC email client software is not picking up. If you have this problem, I suggest report it to customer services and to request a refund.

I hope the above helps.

Hi all,

Just to provide an update. Virginmedia have advised me that their webmail server automatically performs spam filtering and is the defualt setting for everyone's webmail account. It can be turned off but nobody knows how to do it. I have escalated within Virginmedia and will let you know as soon as I hear anything.

In the meantime, I suggest that everyone checks their webmail account as referenced in my previous posting.

sirmarcus

sirmarcus wrote: »

Hi all,

Just to provide an update. Virginmedia have advised me that their webmail server automatically performs spam filtering and is the defualt setting for everyone's webmail account. It can be turned off but nobody knows how to do it. I have escalated within Virginmedia and will let you know as soon as I hear anything.

In the meantime, I suggest that everyone checks their webmail account as referenced in my previous posting.

I have found the following workaround on the web :

http://www.mydigitallife.info/2008/11/24/how-to-disable-and-deactivate-spam-filter-protection-in-gmail-or-google-mail/

As soon as I get a positive and confirmed fix from Virginmedia, I will advise you accordingly.