Hole in Warehouse Trousers- How do I return

SCowley88 · 20 May 2010 at 8:41AM

I bought a pair of harem trousers from Warehouse a few weeks ago and wore them for the first time yesterday.
About halfway through the day I noticed there was a hole about the size of a pin head on the right leg. No idea how it got there an as it was there first wearing if it' been there before.
How do I take them back or can I even?
In store or do I need to ring up head office?
Also they had some burger stains one them so they could do with washing. Should I wash them or not? If they won't let me take them back I on't want to be left with a pair of stained and holey trousers.

Also they're 100% Viscose if that helps.

Chimpofdoom · 20 May 2010 at 9:34AM

SCowley88 wrote: »

I bought a pair of harem trousers from Warehouse a few weeks ago and wore them for the first time yesterday.
About halfway through the day I noticed there was a hole about the size of a pin head on the right leg. No idea how it got there an as it was there first wearing if it' been there before.
How do I take them back or can I even?
In store or do I need to ring up head office?
Also they had some burger stains one them so they could do with washing. Should I wash them or not? If they won't let me take them back I on't want to be left with a pair of stained and holey trousers.

Also they're 100% Viscose if that helps.

Well couple of issues here.

1. faulty trousers
2. A burger stain

Normally if they were faulty I would say return them, but I'm more interested in how the burger stain got there?

Anyway, here's the T&C's from warehouse website:

This Part 3 sets out the terms which govern your right to return any Goods that you do not want to keep.
When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us.
You can, at any time within one month of receiving Goods from us, cancel your contract and return any Goods to us.
When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us. If you want to return any items you must complete the returns slip and enclose this with the items you are returning.
You must then, within one month of receiving the Goods, by sending them in a securely wrapped parcel to Warehouse Outlet, PO BOX 455, Witney, X28 9GD. We offer a free postal returns service on UK only sales when all goods purchased are returned. In order to take advantage of this service, please follow the instructions on the delivery note enclosed with the goods. In addition, on UK only sales, you may return the Goods by taking them and the returns slip to one of our stores. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible.
We will refund to the payment card the price paid for the Goods returned to us, along with any charges for the original delivery of the Goods to you (where appropriate).
Your rights under this Part 3 are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may notify us by email [EMAIL="helpme@warehouse.co.uk"]helpme@warehouse.co.uk[/EMAIL] that you wish to cancel your contract before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us along with the returns slip as above.
Nothing under these terms and conditions affects your statutory rights.

So basically if you knew they were damaged, wore them anyway and got a burger stain on them, would essentially mean your stuck with the trousers!

If_it_can_go_wrong · 20 May 2010 at 9:36AM

You've worn them and stained them and possibly caught them on something to get a hole in them. You don't really have any reason to believe that the shop has supplied a faulty item so I personally would not try to return them.
If you do feel like chancing it don't be too disappointed if you're unsuccessful.