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Smarties Cookies!

Hah!

On saturday I bought smarties cookies, only to open them at home and find they were burnt to a crisp! They were inedible and resembled the texture of ginger nuts! You could chip your teeth on them!

So given that I watch what I eat and work out all week so that can have something bad at the weekend I went back to the same store to buy another packet the next night. This time though they were small and undercooked!!! So doughy that they tasted rubbish!!

Would you complain about that?

Its only £2 but its the princple you know!!!

Comments

  • foxwales
    foxwales Posts: 590 Forumite
    I would take them back and complain, £2 is £2 and it doesn't seem much, but what about quality control? what about basic standards of production that we should be entitled to?

    The supermarkets get richer while their quality gets poorer and we just accept it because it's only £2 right?

    I live in a globalised consumerising society and yet I have just come back from a country where £2 is the equivalent to a days wages and will buy a small bag of rice, some fish and a little put aside towards an education.

    £2 is £2, it's what you can do with such a little amount that counts.
  • honeypop
    honeypop Posts: 1,502 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Are they the Smarties cookies that are cooked in-store? If so, I had the same problem, wrote to the stores CS dept and got an apology and £5 voucher, so I could buy more cookies mmmmmmmm!
  • pulliptears
    pulliptears Posts: 14,583 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    is it just me that loves doughy cookies then?
  • ellybelly89
    ellybelly89 Posts: 1,107 Forumite
    Part of the Furniture Combo Breaker
    I can't stand overcooked cookies. They have to be gooey and doughy :)
  • Spongbong
    Spongbong Posts: 153 Forumite
    I've been disappointed by Smarties cookies before too; they have been very overcooked. I don't buy them any more but I'd have been happy with the doughy ones!:j
    We are born wet, naked, and hungry. Then things get worse.
    Author Unknown


  • Well, on average you got perfect cookies! :rotfl:

    Sorry. Getting my coat ...
  • kriss_boy
    kriss_boy Posts: 2,131 Forumite
    I assumed Tesco, ASDA, Sainsburys cooked the cookies themselves? I mean dont they probably just pay for the rights to sell them and get the packaging from the smarties company and the mixture?

    Or do you reckon they are made my smarties themselves?
  • honeypop
    honeypop Posts: 1,502 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Yes they cook them in store, thats why I complained to the store CS dept as it was the stores bakery that overcooked them.
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    is it just me that loves doughy cookies then?

    yup every time
    best way to have them :beer:
This discussion has been closed.
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