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Time For Inconvience, Stress, & Time

Hello there,

Sorry I can't remember the exact phrasing of it but the FO says banks should award compensation for any complaints in which you've had to put in time to get it resolved.

Based on this - I wondered what your thoughts were on what probably adds up to about 8 hours of time due to a complaint I had with A&L

Many Thanks

Comments

  • Lokolo
    Lokolo Posts: 20,861 Forumite
    Part of the Furniture 10,000 Posts
    I think the usual basis is £10 an hour.
  • 10_66
    10_66 Posts: 3,527 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    gavers79 wrote: »
    ..Sorry I can't remember the exact phrasing of it but the FO says banks should award compensation for any complaints in which you've had to put in time to get it resolved...

    Have a look at THIS FOS link re compensation.
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