damart

zee_2

my wife placed a order with damart , wrong item in package ,tshirt instead of shoes ,
on contacting damart ,they sent email for all details , which were sent by return ,now
Thank you for your e-mail.
I have cancelled the order, the adjustment will show on your next statement.
The label that you need to put on the parcel to return it will require you to affix the postage on as we are not a free returns company.






Yours sincerely,

The Damart Team
why should I have to pay for their fault?

Darksun

You shouldn't. Email them back and point this out.

derrick

Darksun wrote: »

You shouldn't. Email them back and point this out.

Correct.

[FONT=&quot]OFTs BUSINESS GUIDE TO DSR [/FONT]

From page 27; -
Who pays for returning the goods if the consumer cancels an order?



3.57 If the goods are faulty or do not comply with the contract, you will have to pay for their return whatever the circumstances.

Takoda

zee wrote: »

my wife placed a order with damart , wrong item in package ,tshirt instead of shoes ,
on contacting damart ,they sent email for all details , which were sent by return ,now
Thank you for your e-mail.
I have cancelled the order, the adjustment will show on your next statement.
The label that you need to put on the parcel to return it will require you to affix the postage on as we are not a free returns company.






Yours sincerely,

The Damart Team
why should I have to pay for their fault?

Damart are a bunch of con artists. They prey on the elderly.

There are other threads on MSE about them (may be in Silver Saver section - if I had time I'd search and post a link but I don't right now)

Tackle them on it. Good luck.

Takoda

Not saying you are elderly Zee.

zee_2

ps. i am elderly , had phone call today ,was told that they are sending pre paid package for return of wrong item ,still waiting for funds to be returned to debit card a/c though.