stolen holiday - what are my rights?

Hintza

I very much doubt the insurance company can do anything. It really sounds like a civil matter.

Was the total amount paid at the time?

Can you not nail him on something else?

Equaliser123

soontobemrsg wrote: »

I then phoned the bank who have said that I need to call them back after the 1st day of the holiday when I don't go before they are able to try and refynd the money.
Phoning the insurance company next...

Sounds like really iffy advice from your bank. Get them to put it in writing.

Mark_Hewitt

Most of the regulators etc are set up to deal with customer vs company complaints. Not customer vs customer. If he refuses to play ball then your only recourse will be to the courts.

AnxiousMum

Did you give authorisation to your ex to use your debit card to make the purchase?

Weirdlittleman

The bank won't get involved
You say you didnt authorise it therefore why didnt you report it to them at the time?

You are being selective here and basically want to deny authorisation now as it suits you. You did authorise the payment.

As for the next bit. It is a civil matter between you and your ex. You paid for a holiday for you and him and put it in his name. He as the lead booking changed this.

As you put him as the lead booking you basically under the terms no doubt gave authority for this.

If I was you I would put in writing by registered delivery to your Ex that either he is to pay in full for the holiday or change the booking back to you. If he doesnt do this then small claims court for the full cost plus costs of court.

soontobemrsg

Weirdlittleman wrote: »

As you put him as the lead booking you basically under the terms no doubt gave authority for this.

QUOTE]

I thank everyone who has contributed so far and take on board all of your comments. With regard to the quote above I didn't put him as lead passenger - this was done by his girlfriend in the shop - whether deliberately or because he is the oldest passenger.

I have never travelled abroad before and certainly at the time of booking didn't understand about this whole lead passnger stuff - I only know now because of what I have been told by the travel agents and CAB.

It does certainly seem that the court is the only way to proceed. I have written a letter of complaint to the head office of the travel agents however I undersand that this won't make any difference.

I can't believe that he is able to make changes to the booking without the consent of the other passengers. It seems wrongthat he is ableto do this.

With regard to the payments being made for the holiday. I was aware that my debit card was being charged, however I was under the understanding that the person taking payment was to ask for the consent of the cardholder when on phone in order to ensure that the person using the card had permission to do so - this was not done, and that's what I mean when I say that payment was taken without my consent.

I hope that makes more sense than whatever it was that I said earlier that caused confusion.

It is completely wrong IMO that the person who has clearly paid for the holiday isn't allowed to ask for their money back when they have been scrubbed off the booking without their consent or knowledge.

Weirdlittleman

soontobemrsg wrote: »

Weirdlittleman wrote: »

As you put him as the lead booking you basically under the terms no doubt gave authority for this.

QUOTE]

I thank everyone who has contributed so far and take on board all of your comments. With regard to the quote above I didn't put him as lead passenger - this was done by his girlfriend in the shop - whether deliberately or because he is the oldest passenger.

I have never travelled abroad before and certainly at the time of booking didn't understand about this whole lead passnger stuff - I only know now because of what I have been told by the travel agents and CAB.

It does certainly seem that the court is the only way to proceed. I have written a letter of complaint to the head office of the travel agents however I undersand that this won't make any difference.

I can't believe that he is able to make changes to the booking without the consent of the other passengers. It seems wrongthat he is ableto do this.

With regard to the payments being made for the holiday. I was aware that my debit card was being charged, however I was under the understanding that the person taking payment was to ask for the consent of the cardholder when on phone in order to ensure that the person using the card had permission to do so - this was not done, and that's what I mean when I say that payment was taken without my consent.

I hope that makes more sense than whatever it was that I said earlier that caused confusion.

It is completely wrong IMO that the person who has clearly paid for the holiday isn't allowed to ask for their money back when they have been scrubbed off the booking without their consent or knowledge.

It may well be wrong but that isnt your banks problem. You allowed them to take payment for a holiday and the holiday will be delivered, just not for you, under no circumstances take the advice they gave so far unless they put it in writing.

You may have more luck with the travel agency if you suggest their employee acted dishonestly. If they didnt and just followed a policy (i.e person in store principle booking) then again no luck.

You really do need to take your ex to court as it is he who is in the wrong here and should reimburse you the holiday cost. However I would add that is with the understanding it is your money. If the account held joint money then you really are unlikely to get anywere and need to put it down to a disastorous break up.

Oldernotwiser

Is your TA part of a chain or an independent? Have you contacted the Tour Operator?

( I don't suppose your husband left his passport behind when he moved out?)

Hintza

That clarifies things OP (probably still have to go through the courts) but I would certainly be putting the travel agent's company under a lot of pressure to sort this out. Will probably have to write/call/email them on fairly constant basis if you are not getting anywhere.

Try to remain calm throughout (ie try to minimise the scorned woman element)

Owain_Moneysaver

And does your husband have the right to take the children out of the country?