Red Ring Of Death (RROD)

Nyx_Lanith

Ok, I brought an Xbox 360 console back at launch (winter 2005). I've never been overly fond of M$ but I'm quite the gamer I thought I'd give it a go. Anyway 13 months later I get RROD. After hell through their customer support I managed to get it repaired, £80 at the time but they later refunded me since they admitted there was a general fault with the console and upped the warrenty to 3 years. Now I haven't phoned them yet but I am assuming they will charge for a repair and I want to know where I stand legally with this. I brought this product before this 'general' fault was identified and now I've had it twice. Would this stand up in a small claims court or anything? Also how would things work with a xbox live gold contract? I renewed a 12 month contract 2 months ago in good faith my console would still be working a year later.

Now before anyone asks, yes I keep the console well ventilated, it's in prime condition externally (obviously not internally anymore). I have hundreds of consoles, most notably Nintendo's retro era all the way to the Wii and also Sony's Playstation series and haven't had a single fault with any of them (despite pumping more hours in my classic PS2).

This can't be right. How does M$ get away with building such faulty consoles? I regret ever buying the freaking thing. I should never have brought so many games for it ughhh... Can anyone help me out? I just want to give M$ a good kick up the butt for all the crap they keep selling us.

Basil1234

i used to work for a company in the uk repairing the rubbish things before they moved the repair facility to eastern europe because labour was cheaper. the answer lies in the rubbish (cheap) foxconn motherboards they use. the real truth was the product was pushed out too quickly with not all the bugs sorted out so they could beat sony and try corner the market first. i can remember thousands of new machines coming back within the first week of realease but we didn't have spares to fix them so they just would send out new machines to cover it. also the motherboard repair unit was it mexico we would send them out with the fault codes stuck on a label sent all the way to mexico for repair they would come all the way back with the orginal repair fault code on the label reassemble it and low and behold same fault.
anyway as to your fault if you have had it twice and is same fault i would say they havent repaired the fault or your have a fault that is specfic to that console making it not fit for purpose but if they upped the warranty to three years and is still within that it is down to them to fix. i would ask to speak with a manager first and ask what he/she intends to do about this problem console you appeared to have , i would try asking for a completely new console or you will take them to small claims court and mention watchdog as well as they will not want any bad publicity and see where you go from there.
i can remember we had stress test racks and if a console went thru twice it would blow the motherboard/ram in the end they have to make modifications with several resistors added to allow them thru anyway said my bit but personally i would push for a new console as alot of the orignal ones where just badly patched up.