Benq monitors

stugib

I don't know the exact details of your original model and this T705, but it sounds fair enough to me. After 18 months they're offering to replace it with a brand new nearest current equivalent. IMHO I think you're asking a bit much to effectively get a full refund so you can get a better one now.

deanos

After 18 months i would have thought the new one would be better as these things tend to get better not worse, you tried to get a higher spec one which i cant knock you for , but i would accept there offer it does sound reasonable as your current on is 18 months old you really cant compare what you paid 18 months ago to todays prices as they have fallen dramatically.

brcu007

Cheers for the advice guys, it's good to have your opinions. I will finally sort it out next week and probably accept the offer.

I think what got me most annoyed was ultimately Benq's lack of customer care. I have had to go through a long tedious process which any decent company would have sorted out straight away.

I have learn't two things from this and thats i won't buy another Benq product and its good to have impartial thinking from the people on this forum.

deanos

You could of course get the new one and sell it on and get another brand, i have had Samsung monitors for a new years now, i did have a problem a couple of years back , just rang there helpline and a new one arrived the next day and the courier took the faulty one back, very good service

kuohu

brcu007 wrote:

I think what got me most annoyed was ultimately Benq's lack of customer care. I have had to go through a long tedious process which any decent company would have sorted out straight away.

This comment sounds a bit harsh in my opinion. After all, they did send you three replacement monitors (albeit for some reason unfortunately faulty?) before then offering a brand new replacement monitor. From where I'm standing, that is pretty good customer care.

brcu007

Kuohu - After being sent 3 poorly tested monitors (After being assured they had been tested) resulting in not having the use of my pc and having to wait around for each on to be delivered.

Also the cost and time of numerous phonecalls to 020 and 0871 numbers as a result of them not either phoning or emailing back, telling them to call me at work and getting calls at home when I'm not there.

I think we can agree to disagree on this being pretty good customer care, to me good customer care would have been sent a fully working monitor in the first place and not palm off faulty goods.