Question about making warranty claim from dealer.

sdavi3680

I'm wondering if you had to make a warranty claim would you have to do it from the dealer you bought the car from or could it be done from any of the official dealers?

Kilty_2

Any main dealer will be able to sort out a warranty issue

plane_boy2000

depends who the warranty is with. if its a new car then any franchise for that marque will do

vickssinex

The garage I bought my car and warranty from has since ceased trading, so when the engine management light came on recently I took the car to a local dealers. They set up the claim with the warranty company over the phone for me, but because the dealers did not have a contract with the warranty company I had to pay for the repair and claim the money back.

Kilty_2

I assumed the OP was referring to a manufacturer warranty, not an aftermarket one.

magpiecottage

An aftermarket warranty is normally an insurance policy.

This means you are likely to have all the protection provided by the Financial Services and Markets Act.

There is no reason why the insurer should not meet a claim provided it is covered by the terms of the policy (i.e. warranty) but you would probably be able to take any dispute you could not resolve satisfactorily with them to the Financial Ombudsman Service

sdavi3680

Yeah I just meant manufacturers warranty when buying a new car.