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BT messed up my switch over
tekie
Posts: 150 Forumite
in Phones & TV
Hi,
My Line rental and call plans were officially switched over at the beginning of the year, from sky to BT. But about 2 weeks ago I realised the fact that its only the line rental that BT took over but the calls are still going through sky. So I ended paying the call I made to 0845 calls which is actually free if it was with BT.
When I started taking it up with sky they said its already switched over I'mm only paying final settlement bill, but yesterday someone from sky contacted me to say that its only the line rental is changed. Its total mess up I don't know what to do.
What should I do now, I've got the letter from BT saying I'm on call plans 1 with wknd and evening calls and line rental.
Can I ask BT to pay me back for the additional call charges I had to pay coz of the messup.
Please advise.
My Line rental and call plans were officially switched over at the beginning of the year, from sky to BT. But about 2 weeks ago I realised the fact that its only the line rental that BT took over but the calls are still going through sky. So I ended paying the call I made to 0845 calls which is actually free if it was with BT.
When I started taking it up with sky they said its already switched over I'mm only paying final settlement bill, but yesterday someone from sky contacted me to say that its only the line rental is changed. Its total mess up I don't know what to do.
What should I do now, I've got the letter from BT saying I'm on call plans 1 with wknd and evening calls and line rental.
Can I ask BT to pay me back for the additional call charges I had to pay coz of the messup.
Please advise.
0
Comments
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Hi Tekie,
I can take a look at this to see what has gone wrong with the transfer of your line. Please could you drop me an email with your BT account details? My email address can be found by clicking on my profile.
Thanks
Paddy“Official Company Representative
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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