Virgin Train Delay due to signal problems

shopndrop

My son and his GF travelled to see us last night but their train was delayed by 50 mins (on a scheduled 2 hour journey) due to signal problems. They had bought an off peak ticket (not advance) as they wanted a quick journey and were prepared to pay for that convenience. Can anyone advise are they entitled to claim any compensation for their delay?

KeithP

Their Passenger Charter appears to indicate that you may get something.

bunking_off

Don't think so. If it's to/from the northwest, compensation only kicks in at an hour. It's less for Birmingham/Wolverhampton - London, but going off 2hr scheduled journey, doubt they were travelling from there. Worth a try though.

shopndrop

They were travelling from Euston to Liverpool.

KeithP

shopndrop wrote: »

They were travelling from Euston to Liverpool.

In which case, as bunking_off said, and as detailed in their Passenger Charter, no compensation is paid for a delay of less than one hour.

However, I would still put a claim in. Might get lucky.