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Virgin Train Delay due to signal problems

shopndrop
shopndrop Posts: 3,548 Forumite
Part of the Furniture Combo Breaker
in Motoring
My son and his GF travelled to see us last night but their train was delayed by 50 mins (on a scheduled 2 hour journey) due to signal problems. They had bought an off peak ticket (not advance) as they wanted a quick journey and were prepared to pay for that convenience. Can anyone advise are they entitled to claim any compensation for their delay?

Comments

  • KeithP
    KeithP Posts: 41,296 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Their Passenger Charter appears to indicate that you may get something.
  • bunking_off
    bunking_off Posts: 1,264 Forumite
    Don't think so. If it's to/from the northwest, compensation only kicks in at an hour. It's less for Birmingham/Wolverhampton - London, but going off 2hr scheduled journey, doubt they were travelling from there. Worth a try though.
    I really must stop loafing and get back to work...
  • shopndrop
    shopndrop Posts: 3,548 Forumite
    Part of the Furniture Combo Breaker
    They were travelling from Euston to Liverpool.
  • KeithP
    KeithP Posts: 41,296 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    shopndrop wrote: »
    They were travelling from Euston to Liverpool.
    In which case, as bunking_off said, and as detailed in their Passenger Charter, no compensation is paid for a delay of less than one hour.

    However, I would still put a claim in. Might get lucky.
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