We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Failed to deliver within 48 hrs...
gwyne
Posts: 83 Forumite
I ordered a Flexi Shoerack last Sunday, and the email that confirming the order said that they guarantee delivery in 48 hours... I waited till Thursday before emailing to ask where my delivery was and got the response - 'apologies, but we ran out of stock because of a successful pr campaign'. Only just got a delivery note today - (FIVE DAYS LATER) and since it's the weekend, I doubt i'll get it till Monday, so more than one week after my initial order... what to do? Delivery was a whopping £6.99 so feeling a bit robbed here. 
0
Comments
-
Refuse delivery and order it again.
But that might mean a longer wait....:cool:0 -
Did you pay extra for 48 hour delivery, or was the 48 hours only mentioned when you got the confirmation e-mail? If you paid extra for quicker delivery, then I would pursue it, but if not then you may find that it's more hassle than it's worth.0
-
I ordered a Flexi Shoerack last Sunday, and the email that confirming the order said that they guarantee delivery in 48 hours... I waited till Thursday before emailing to ask where my delivery was and got the response - 'apologies, but we ran out of stock because of a successful pr campaign'. Only just got a delivery note today - (FIVE DAYS LATER) and since it's the weekend, I doubt i'll get it till Monday, so more than one week after my initial order... what to do? Delivery was a whopping £6.99 so feeling a bit robbed here.
interesting you feel thats a whopping charge?
i sent an item by courier today on a 48hr service and its cost £8.99
what site did you order from?0 -
Ordered it straight off the website... now I know that a shoerack isn't the smallest item, and normally wouldn't have minded paying for delivery, but in the event it took them a week to deliver it, it seems quite unreasonable especialy since they didn't even email to let me know.
Radajo - 48 hours is mentioned on the website & in order confirmation email. The website now says it is offering free delivery (and also I got a discount code for free delivery after I placed the order). I've emailed to ask for free delivery as compensation, will wait to see how it goes.....0 -
Fair enough then - it's always worth a try, and I hope they offer you the delivery charge back by way of retaining your business.0
-
Yup just got an email confirming that delivery will be returned...0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.9K Banking & Borrowing
- 254.3K Reduce Debt & Boost Income
- 455.2K Spending & Discounts
- 247K Work, Benefits & Business
- 603.6K Mortgages, Homes & Bills
- 178.3K Life & Family
- 261.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards