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Tax Credits...
Orville
Posts: 1,906 Forumite
Hi.
Used to have a joint claim with my now ex. I phoned up and informed them that i had split with her and would be moving into my own flat taking one of the boys with me so i needed my own claim. OK sir the guy said and we went through the motions. as far as i was concerned everything went fine, and it did, i gave them a new bank account number and the money went in yesterday. Now the g/f also phoned them and did the same as me with the other two kids. As far as she was aware the claim had gone fine over the phone as the guy said a new letter would be on it's way with the new award etc. Anyways came downstairs from having a shower this evening to a tirade of abuse. She phoned them up this evening to find out when the first payment hits her account. Apparently they have shut her claim down and want the birth certificates of the two kids. She said that the lady said that i shut her claim down when i did mine earlier in the week. I said to my ex how can that be as you spoke to a guy over the phone and setup the new claim..?. She said i don't know but the lady said gave the impression it was me and this was the way it was done.. Yeah right. She did ask howcome they did mine over the phone which she could not answer.
My question is, is she correct and if so why did i do mine over the phone without a hitch..? I should say that it was also fine for me to do the annual declaration over the same phonecall too.
Used to have a joint claim with my now ex. I phoned up and informed them that i had split with her and would be moving into my own flat taking one of the boys with me so i needed my own claim. OK sir the guy said and we went through the motions. as far as i was concerned everything went fine, and it did, i gave them a new bank account number and the money went in yesterday. Now the g/f also phoned them and did the same as me with the other two kids. As far as she was aware the claim had gone fine over the phone as the guy said a new letter would be on it's way with the new award etc. Anyways came downstairs from having a shower this evening to a tirade of abuse. She phoned them up this evening to find out when the first payment hits her account. Apparently they have shut her claim down and want the birth certificates of the two kids. She said that the lady said that i shut her claim down when i did mine earlier in the week. I said to my ex how can that be as you spoke to a guy over the phone and setup the new claim..?. She said i don't know but the lady said gave the impression it was me and this was the way it was done.. Yeah right. She did ask howcome they did mine over the phone which she could not answer.
My question is, is she correct and if so why did i do mine over the phone without a hitch..? I should say that it was also fine for me to do the annual declaration over the same phonecall too.
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Comments
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im pretty sure you can change a joint claim to single i believe but by taking her off the claim and the kids that are staying with her off the joint claim it will mean she has to set up a new claim if she had called first the same would have happened to you. the advisor should have explained that but it is done that way there is no way of stopping it you cant split a joint claim in two.0
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You can shut down your joint claim, but you couldnt possibly affect any single claim of hers - thats a fact.0
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