Fake email alert? Rbs nottingham 'collections'?

leon_stfc_82

HAS ANYONE ELSE HAD THE FOLLOWING FROM 'RBS'

Dear Mr ****,
We have been trying to contact you regarding your account with us.
It is important that we speak to you as soon as possible regarding your RBS Current account ending ***.
Please call us on 0845 301 4221 quoting the reference number *********** (this number will have been quoted in recent correspondence). Our telephone lines are open weekdays 8am to 9pm and weekends 9am to 5pm.
Alternatively, if you need to make a payment into your account please go to rbs.co.uk/Paybycard.
We look forward to hearing from you.
Yours sincerely,
Selene Roach
Centre Manager, Nottingham

Please call us on: 0845 301 4221
Quoting reference number: *********



THE *** PARTS ARE MY PRIVATE INFORMATION THEY KNOW!!

Hazzanet

Appears to be genuine.

leon_stfc_82

I've had a text saying the same thing but no phone call.

Very dubious about recieving emails regarding my account.

ceh209

If you have any doubts it's genuine, then find a phone number for them yourself, or go to their website directly i.e. don't click the link in the email.

Don't speak to anyone who phones you - you phone them (and with a number you've found independently, not one they give you to call them back on). Even with just a general enquiries number you will get through to the right department in the end!

This assumes you actually want to talk to them of course...

redpete

It is unusual that phishing emails include any personal information. If you are still doubtful than follow the advice given above to call a number for the bank that you are sure about (try the branch number) and ask them if the email is genuine.

catflea

That is the correct number for RBS Collections.

Kavanne

Rbs always include the last 3 digits on my account number on my emails about statements so if they are right I guess it could be genuine...

If you aren't sure, call normal customer service and ask to speak to collections??